Great
703 reviews
ServifyReinventing device ownership experiences, globally!
Servify (servify.tech) has 703 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
703 approved reviews, newest moderated first
Jermaine R.
Posted
They got me a new phone fast close to the original
Response from Servify· Mar 14, 2024
Thank you for the feedback. Your positive feedback will help us deliver our services with more enthusiasm and passion.
mateo H.
Posted
Nice, helpful customer service
Response from Servify· Mar 14, 2024
It's always good to see customers happy! Thank you for the feedback.
Harrison M.
Posted
It's been over 1 month and Samsung Care+ has sent me 3 defective replacements in a row. They ultimately decided to refund my purchase but the decision took far too long and I was left with a defective phone that couldn't do basics I relied on. Their customer service can be difficult to reach, quickly makes false promises, and they even advertise their 4.5 out of 5 star rating on their site - something they definitely don't have. Their terms and conditions are ambiguous as expected but they have opted to do the bare minimum, bordering on violating the terms to do as little for the customer as possible. I would avoid if at all possible. If needed, spend a few extra dollars on your own carrier's protection plan.
Response from Servify· Mar 14, 2024
We are constantly trying to improve and will strive to make every effort to make every experience better than the last. Your feedback is duly noted and shared with the relevant team.
Abhinav reddy P.
Posted
Very good had a good experience while i am having a trouble.
Response from Servify· Mar 13, 2024
It's always good to see customers happy! Thank you for the feedback.
Beth
Posted
third phone has arrived and it.works perfectly. Thank you.
Response from Servify· Feb 22, 2024
As per our recent communication, Kindly note that your concern has been addressed and the resolution has been communicated to you
Ryan S.
Posted
The staff was upfront and honest that two repairs may not be covered under a single claim (front screen replacement from faulty pixels, inside screen protector coming off), but they handled everything great and I was able to pick up my device same-day. Great experience from knowledgeable staff.
Response from Servify· Feb 21, 2024
It's always good to see customers happy! Thank you for the feedback.
Tonya
Posted
Samsung Care+/Servify are always well at my needs for insurance claims/coverage. I've never had any issues that Servify did not resolve quickly with the authorized dealers for Samsung. Thank you for the fast turnaround and repairs!
Response from Servify· Feb 21, 2024
It's always good to see customers happy! Thank you for the feedback.
Diana S.
Posted
They fixed all the damage to my phone and got it back to me in a very timely manner.
Response from Servify· Feb 21, 2024
It's always good to see customers happy! Thank you for the feedback.
