Millions of knives have been sharpened by our family of brands across the globe since 1965! We are an easy, secure, and fun online service, making your knives sharper than the day you first got them! Try us out and see how we are making the world a sharper place, one blade at a time.
Sharpenters (sharpenters.com) has 136 customer reviews on Consumer Courier, with an average rating of 4.4 out of 5.
Also known as
sharpenters.com
Website
sharpenters.com
Category
Production Services
Location
Naples, Florida
Listed on Consumer Courier
2026
About these reviews
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
Find Someone Local - Ask Your Favorite Restaurant Manager for a Referral
They get 2-stars because the process is pretty efficient - if you don't mind 10-12 day turnarounds. Otherwise, the service is lame. All their 5-star reviews must be from people who have never really used a super sharp knife. 3 of the 4 knives I sent came back duller than when I sent them in. Never again. I'm going to stick to using a local service. How to know where you can find a good one near you? Ask your favorite restaurant manager where they get their knives sharpened.
HH
Hendrik H.
Posted
Not a professional knife sharpening service!!!!
Complete garbage. They are not knife smiths but an industrial grinding operation. They use belt grinders to put on an unpolished, rough edge that might last a week. If you send them a knife 3 times they will have removed so much material that your 8 inch chef's knife will be a paring knife.
TM
Tom M.
Posted
Highly recommend
Highly recommend! I bought the yearly plan from Sharpenters for 10 of my everyday knives and they came back better than new. You won’t be disappointed. And, btw, I had them back 6 days from when they left my kitchen.
HP
Heather P.
Posted
Awful customer service
I could give them a negative star I would. I have had a terrible experience from the start and I was told I put the address in wrong. Their system doesnt allow you to send these as gifts basically. I have ordered 3 packages since May and 2 of my sets went to the wrong address. Luckily one was local and I fixed it... But one set of knives I sent from Bonita, FL was delivered to someone I sent a gift to (in Massachusetts) a few months back and they thought this was a second part of their gift! SHARPENTERS doesn't care to rectify the situation... And continues to blame me. Even though the address affiliated with my order is a Florida address not Massachusetts. Their system doesn't work that way, but they aren't accepting any responsibility. I asked about their 100% customer satisfaction guarantee on their website and they said, it's doesn't cover this situation. So, it's actually a LIMITED satisfaction guarantee. All I asked was for a refund, because now I have to guy buy 5 new knives for my friend this gift was for.
I asked multiple times for a phone number to call or for someone to call me. They refused and will only email. That's nice though, bc my CC company has proof for their refund.
In response!!!
I won't accept the "free" postage as my mother has already used the knives and thinks they were a gift. I have stated this to you multiple times. I am not about to tell her they aren't, she says she loves them. All I asked for was a refund. As I have already had to purchase new knives for my boyfriend. Your company has plenty of crap reviews about your customer service and you are proving it as we continue this. All you had to do was refund $79 and you would have had a customer for life. Sad that you were willing to lose a customer over that minus the postage, what $50? I already had 3 subscriptions with you this year, now cancelled.
Response from Sharpenters· Sep 9, 2022
Dear Heather,
We are very sorry that your experience was not reflective of the high standards that our customers are accustomed to. Having spent considerable time communicating with you about this topic privately before this public post, I am fully aware of your frustration and our offer to provide you with free postage is still available should you change your mind and choose to accept it.
As we discussed in our conversations, when you requested to change your address-of-record, all future shipping labels were printed to reflect that new address (even if the shipping label on the package you send in is different from the new address...as was the case for your Florida package). We designed this system to give our customers flexibility to send packages to other addresses because many of our customers do order our service as a gift to others, and many of our customers travel between multiple addresses and benefit from this flexibility. Because we never received a request from you to change your address back to the old address, we had no authorization to do so and therefore, the package that you wanted to go to Florida went to Massachusetts (the last address you requested us to change your address of record to). You'll recall that immediately after you contacted us, we responded by updating your address to the Florida one and with the solution to send extra postage to your contact in Massachusetts so that they could send the package back to you free of charge. Our satisfaction guarantee is indeed applied to the sharpening service, however, we want the overall experience to be excellent for our customers and so we do apologize that you were not fully satisfied with your experience.
Again, we would appreciate the opportunity to fix this for you and send you free postage to have your package sent from your contact in Massachusetts to Florida if you change your mind and choose to accept this. Thank you for sharing your experience and for allowing us an opportunity to serve you.
-Sharpenters
In Response to your latest edit (9.13.2022):
Again Heather, we are very sorry that your experience was not reflective of the standards that we have and the history of our customers' experience. We understand your frustration and sympathize with your unique situation. As is evident from the fact that we have so few negative customer service reviews, I hope that you will understand that we strive to provide our customers with every possible solution to meet their needs.
Sincerely,
Sharpenters
HO
Henrik O.
Posted
Love this service!
Love this service!
Response from Sharpenters· Feb 4, 2022
And we love that you posted this review, thank you and let us know whenever we may assist you again!
ER
Erik
Posted
I really appreciate how easy the…
I really appreciate how easy the website is to navigate. So smart!
Response from Sharpenters· Feb 4, 2022
Thanks a ton! We try our best to make our service, packaging, and website user friendly – we're happy to see that you agree that it works :)
SE
Sonny E.
Posted
Try their services. You won't regret it!
Thanks to sharpenters now my knives are sharp again. Great job!
Response from Sharpenters· Feb 4, 2022
Wow, thank you for recommending us! This inspires us to work even harder, rest assured we will!
MJ
Magnus J.
Posted
Such a great service
Such a great service! My knives were almost useless and now they are as if they were brand new. Great customer support and fast service, highly recommend these guys
Response from Sharpenters· Feb 4, 2022
Thank you for those kind words! We truly appreciate you recommending us. Have a great weekend!
