Shoolu.comReviews of shoolu.com

I received my shoes. That wasn’t the problem. The problem was that I needed to return them and there was no working way to do that. The ups site I was led to in order to print a return label did not work and their customer service number went to voicemail that was full and unable to leave a message. So I am now stuck with $200 shoes that don’t fit and don’t seem to be returnable.

Delivery was great experience. But when I request for exchange for the size. NO response at all. Will not order from this website.

Terrible communication response! I have no idea if you have received my request for an exchange of shoe size. I want to like you, but it's challenging.

I would do zero star if I could.

I recently purchased a pair of boots from Shoolu and was really impressed with how quickly they arrived. The shipping speed was fantastic and definitely a positive. However, I’ve run into some serious issues with customer service. Their 800 number leads to a full voicemail box and provides a different number that also can’t take messages. I’ve submitted a support ticket online but haven’t received any response, which is really concerning given the price point of these boots. I’d genuinely love to leave a positive review, but at the moment, the lack of communication makes me question the company’s reliability. I hope to hear from them soon and be able to update this review with a happier ending!

Received wrong item tried many times to reach there customer service number could not get through and doesn’t allow you to leave message. Had to ship out wrong item. Hopefully I will receive my refund.

A week has passed since the order was placed, but the item still hasn't shipped, and I can't even cancel the order. It's too terrible! I won't buy again.

Not on top of return orders or assisting customers