Silverado Memory Care & HospiceReviews of silverado.com

All the caregivers are wonderful and helpful. They get to know my father which makes me feel he’s in a warm place. They are always welcoming and accommodating for my visits.

The people at silvarado make facility a great place for the residents

After looking at several memory care facilities for my husband I decided on Silverado in Frederick Maryland. The facility is clean, bright filled with sunlight. The rooms are large and comfortable with a private bath in each one. The focus is on maintaining as much brain health as possible by keeping the resident engaged and happy and purposeful. The food is very good. The activities are many and varied. There is an on-site full-time social worker. There's a 24/7 Health Center They also do their own physical therapy on site. And they welcome family participation and have activities for the families as well as the residence. There is a spa on site where the residents can get their hair cut, a shave and other services. Visitation is welcome as is taking your loved one out for the day or even a few days. My husband has only been there two weeks and already I see him participating in so much more than he did at the last facility he was living in. I feel supported also. There is a family support group that you can attend either in person or virtually. The staff is friendly, well trained in dementia care, open to suggestions and very kind.

A Heartbreaking Failure: A Critical Review of Silverado Hospice Care for My Dying Mother Hospice care is meant to be a compassionate, respectful, and professional service designed to ease the suffering of terminally ill patients, ensuring their dignity in their final days. Sadly, my experience with Silverado Hospice care for my dying mother proved to be a painful testament to how this vital service can, in some cases, fail those who need it most. From the outset, the level of care provided was shockingly insufficient. Despite being promised a team of highly trained professionals, my mother was left to endure prolonged periods of isolation and neglect. The staff members, when they did arrive, often appeared disorganized and overwhelmed, with little regard for her specific needs or comfort. What’s even more disturbing is the lack of communication. We, as a family, were often left in the dark about my mother’s condition and prognosis. There was no proactive conversation regarding her evolving care needs or any updates on her comfort level. The few times we managed to reach out, we were met with frustration and indifference. Important details about her care were not shared with us in a way that would have allowed us to make informed decisions. The emotional toll of this experience was compounded by the consistent failure of the hospice staff to provide meaningful emotional support, not just for my mother, but for our family. We had been promised that hospice would provide holistic care, addressing not only physical needs but also the emotional and psychological aspects of dying. In reality, this promise was hollow. The social workers and counselors who were supposed to be providing comfort and guidance were largely inaccessible, leaving us to navigate the most painful and vulnerable period of our lives without proper support. What’s most tragic is that, at its core, hospice care should have been an opportunity to offer solace in her final days, yet it became an experience marred by incompetence and cruelty. The service, which is designed to support patients and their families through an incredibly difficult journey, instead subjected us to more grief, frustration, and helplessness. Hospice care can and should be a source of comfort and relief for families going through the most difficult time imaginable. My mother, like so many others, deserved better than what was provided—a faceless, fragmented service that failed to meet her basic needs. It is deeply disheartening to know that such a critical service can fall so far short of its promises. Families who choose hospice should be able to trust that their loved ones will be cared for with dignity, compassion, and professionalism, but sadly, in our case, that trust was completely shattered.

Just a word of thanks to Dior, Engagement Director at Silverado Hermann Park. You always make every holiday celebration so special with programs, decorations, refreshments or dinner. Most of all you are always so welcoming to our entire family when we visit with my husband. The Christmas celebration was festive and joy filled. The staff joined in to make everything ready for a wonderful day! Thank you so much!

Silverado VP Legal just acknowledged the management team and medical director didn't check on my husband of 82 years old prior to submitted the Citalopram to Omnicare CVS...this company failed miserably in operation and medical practice. If you have loved one in this facility, you need to monitor the management team - the communication between management team and caregivers is a great concern. Also the hygiene, health and safety concerns should be monitored. They claimed they do the laundry everyday which means they mix several residents' wash in one load...

I cannot say enough positive things about Silverado Memory Care community. From the moment I first interacted with the staff, their incredible empathy and genuine care stood out. They went above and beyond to ensure I felt secure and supported during what was a very scary and uncertain time for me and my family. Although my mother did not ultimately make it to the facility, I had no doubt she would have been in the best possible hands. The staff's attentiveness and compassion gave me so much confidence in their ability to provide exceptional care. It’s clear they are deeply committed to their residents and their families, and that level of dedication made all the difference for me. I am incredibly grateful for their kindness and professionalism and would highly recommend Silverado to anyone seeking a memory care facility for their loved one.

My loved one was in a continuous mental and physical decline. Severely depressed, high fall risk, isolating socially, in a cognitive decline and physically frail. After multiple mental health crises the doctor determined the safest and best place would be assisted living. The Silverado was amazing. From the welcome tour and immediate assistance, they have been informative, proactive, supportive, caring, and concerned . The change I have observed has been miraculous. Though I realize this is a long, difficult path, I am so grateful to have the wonderful staff at Silverado guiding me. Silverado is not the newest, glitziest memory care assisted living, but it is sparkling clean, invitingly decorated, cheerful, bright and welcoming. Most of all the entire staff- from the maintanance staff to the director - are kind, concerned, caring, helpful and gentle. I knew this was the right placement immediately. The Silverado went out of their way to get my parent from a very wrong hospital made placement to them. They even sent their nurse to pick my parent up- two days after hurricane Beryl. I can not complement the staff enough! Houston has hot terrible weather, but inside the Silverado the staff are always warm and caring! When I visit I am often greeted by Oliver the therapy dog. My mother is not usually a dog person, but she gets a kick out of the antics of Oliver and Oakley. She even told me how well behaved Oakley was when he visited her and got up on the bed. Milo is just happy when he gets scritchers. But most importantly ( and I’m sure I’m spelling it wrong) but Peniah was the nurse who drove to get my mother. Leslie is always a smiling face. My mother relies on Ms. JoDeen and Ms. Pink, Shannon, L’Tanya, Kayla, Dior, Robert , Rhaia, and Gigi. I can’t name all the wonderful staff, but they are hardworking and genuinely care. It says a lot that so many have been there for years.