Sarah
Posted
Please fix autoship.
The autoship feature is ideal to have, but I constantly experience issues with it. For starters, when logged into my account and I want to access autoship, I have to go back and dual authenticate as if I’m logging in all over again. Then, I experience issues with the search feature to swap products. If I’m looking to swap 2nd cut hay for 1st or 3rd cut, I can’t find it at all.
Response from Small Pet Select· Jul 15, 2026
Hi Sarah, Thank you for taking the time to share your feedback. We hear you, and feedback like yours is exactly why we're transitioning to a more user-friendly subscription platform. We know managing your Auto-Ship should be simple, whether you're updating products or making changes to your subscription. We're excited about the improvements and expect to begin rolling them out over the next month. Please keep an eye on your email for the transition updates. Thank you again for your honest feedback. Comments like yours help us improve the experience for everyone, and we appreciate you being part of the Small Pet Select family. Small Pet Select