steezia.comReviews of steezia.com

I would like to say a VERY BIG THANK YOU to young lady called Rachel. I had a terrible experience with this Company last year trying to Return Hearing Aids. They treated me like a nobody. But I got a email from a Lady called Rachel looking into my Review last year and within 2 days I had Received my Refund and treated like a customer should be dealt with. All I can say is RACHEL, THANK YOU for looking after me, I would recommend this Company who now has some body who will look into your Returns, AGAIN THANK YOU, RACHEL Regards Wanda

Received hearing aids yesterday, did not work as I hoped for. I tried reaching out to them this morning for a refund. Having heard anything. I tried calling them there's this morning. You get is a busy signal. Tried emailing them no response.

They were very supporting with a problem of the shipping company not delivering the package with the hearing aids to me. After both of us tried several times to contact the company to find out where they were and when they would be delivered, it became clear they were not going to deliver them Steeza sent me a new pair by a different shipping company at no additional cost to me. I now have them and have been wearing them to see how they work. I find them to be the best hearing aids that I have ever used! They are small and very comfortable, I can wear them all day with no issues, the sound is clear, voices sharp and background noise are almost nonexistent. I would definitely recommend these hearing aids and management as top choice!!! You can depend on them to assist you if you have a concern.

Absolutely shocking. The hearing aids were not what was described the feedback when wearing was horrendous. But that was not as bad as trying to reurn them - the 30 day risk free trial is just a con! They do not tell you they have to be returned to Hong Kong and because they have batteries it is very expensive. Please avoid at all costs.

I bought two pairs of hearing aids from Steezia and whilst they turned out not to be suitable for my hearing condition, the customer service from Alice was excellent. She always responded quickly and I did get my refund. It's a shame that the aids weren't suitable as they were a far better fit than my NHS ones - and they didn't make my ears stick out like the NHS ones. Anyway, full marks for Alice

Total scam, not very good, loud screeching feedback, buzzing and clicking, won't connet to app - not even sure they are capable of app connection and it's just used as a sales tactic. No refund and not as described on website **Order number - 28929. You will see lots of correspondence, the parts where you won't give a refund, where I point out your website was giving wrong information (which it still is by the way"Discreet & Comfortable All-Day Wear: Designed for your comfort and style, these lightweight BTE Rechargeable Hearing Aids are nearly invisible and ergonomically shaped for a perfect fit. Enjoy all-day wear without discomfort, blending seamlessly with your lifestyle."), these are not rechargeable, you changed most of the descriptions but this still remains. If I pay to return them to China (which doesn't seem to have worked for many others) I can have a refund but only when you recive them regardless of proof of postage. You are fundamentally dishonest, nowhere do you say you will have to wait whilst the are sent from China, in fact you go to great lenghts to seems as thought you are shipping from the UK, 30 day money back guarantee....but only after we offer you loads of different options of discounts, replacements and then tell me to send to China at my cost and my risk. And if ypu do try to install the App (not available from the app store) you get a lovely warning about the device being open to being compromised, to anyone reading (yes, I do get the pun)listen to the warnings.

Be warned they are falsely operating both a UK & USA website under false business addresses but operate in China. I returned the item due to misleading descriptions on the website as they say they are UK based operations and paying extra for faster delivery. It took longer then how they imply on the website as the items ships from China after I purchased so I wouldn't have received it on time. After agreeing on a return which I sent numerous photos and proof of postage on 08/05/2025, they still claim it has not been received 4 months later, though I can see the tracking it arrived in China posting months ago. To date, 09/09/2025 I still have not received a refund and lost out on £140.49 & £9.40 on return. I have never experienced such a service that misleads with their operation locations to get false confidence then ask for evidence of return and not follow through the the agreed and fair processes. As they kept rejecting the items sent back to them after various months waiting and offering a partial insulting refund I am now claiming under "Section 75 of the Consumer Credit Act 1974" I recommend all effected customers to do the same!!

When mine came there was only 1 hearing aid!!! What good is that to me. And no identification as to who sent it. It's only now I have got my bank statement that I know who to complain to. Rubbish company.