steezia.comReviews of steezia.com

Bought these so called hearing aids back in December 2024. Firstly they sre not hearing aids they are just amplifiers. The first set did not work other than painful feedback, they sent a second pair which didn't work at all. When I requested a refund I was told to post them to China at my expense which cost over £20.00. I was offered a partial refund of 50% to close the issue which I refused, they did eventually offer a 70% refund which I also refused. Once posted the items were held in Chinese customs for four months before I gave up and disputed the transaction with my credit card company who obtained a full refund. Two things, they are not a UK company as they alledge. They are Chines and the UK based customer service staff are excellent at telling what you want to hear without actually doing anything to help or moving forward. Don't buy from this organisation but if you do keep a record of your email Correspondence and pay by credit card.

Returned two unopened pairs of aids in January…..at great expense to CHINA!!!! Still no refund. Also a separate pair which the right aid has never worked…so not fit for purpose and a full refund should be given. Do not purchase from Steezia

Product wasn’t for me sadly as i was really hoping it was going to be a short term solution for my hearing problem,I emailed Steezia saying I want a refund they did try to find me a solution that meant i didn’t have to return item and pay postage fee but myself I was happy to return item for a full refund

Avoid at all costs! Purchased hearing aids then realised wrong ones. Contacted company who said return to China for refund, which I did at great expense. No refund received and emails ignored, even though they knew I had already purchased a second correct pair. AVOID AVOID AVOID. DON'T WASTE YOUR HARD EARNED MONEY

They are not to be trusted ! Crap items from china and no one answers the phone as it’s a big set up don’t use these they are a foreign company acting with a English address

Do not deal with this company Returned goods as per their procurement, no refund no answering emails. Terrible company

Bought a hearing aid which wasn’t suitable, was told I would get a full refund. I wouldn’t have bought it if I knew it was coming from China. I posted it back at great expense. They offered to pay me back half the cost which I refused. I waited a few more weeks and contacted them again, they said it still hadn’t arrived and again offered me half the cost and would refund the remainder when it arrived. I have still only received half the cost!

It's not just the quality of a product that matters - it's the customer support and back-up too. I had some difficulty with my order, but Alice from Steezia couldn't have been more kind, understanding and efficient. Top marks in my case how the problem was resolved. Well done Alice and thanks to Steezia for sorting the problem out quickly.