Bad
29 reviews
Amazing, beautiful dainty little things. Stacking rings, layering necklaces, stud earrings, ear cuffs, tiny diamond studs, personalized, gifts, etc
Stone & Strand (stoneandstrand.com) has 29 customer reviews on Consumer Courier, with an average rating of 1.3 out of 5.
29 approved reviews, newest moderated first
Marlon M.
Posted
Great experience with customer service, especially with all my questions for a necklace for my 9 yr old daughter. Love the fact this company is genuinely American, including with local designers supporting our local economy. Thanks again.
Kar
Posted
I’m extremely disappointed with this purchase. I bought a pair of earrings for my daughter and after only three days of normal wear, they broke. Because of the poor quality, she ended up losing one of them. When I contacted Net-a-Porter to explain that the item was clearly faulty, they refused to offer a refund or replacement. For a company that positions itself as a luxury retailer with high standards, this level of product quality and customer service is unacceptable. I expected much better durability and support, especially given the price point. I won’t be purchasing jewellery from here again and would advise others to be cautious.
Hayez
Posted
Qualité vraiment scandaleuse ! Boucles d'oreilles achetées plus de 600 €. Après 1 mois les 2 papillons se sont cassés en petits morceaux, de sorte que j'ai perdu une boucle. Ayant voulu mettre l'autre seule (avec un nouveau papillon), la boucle d'oreille s'est cassée en 2 juste quand je l'ai prise en mains. Tout cela moins de 2 mois après l'achat. Ce n'est pas de l'usure... A déconseiller absolument, n'achetez jamais cette marque
Regina D.
Posted
I bought an id bracelet for 500 and change and it took almost a month to receive , supposedly because they had to engrave it special which consisted of 6 letters. Anyway after terrible customer service to see where the hell my 522 bracelet was, I filed a chargeback with my bank thinking I got scammed. The day of I received it and I couldn’t be more disappointed at how junky it looked. Completely smudged across the front and the clasp is so flimsy it broke the second day. For the price it should’ve been 100 bucks at that. I contacted customer service to issue a refund and removed the charge back . I was quickly emailed back that time telling me it was final sale since it was engraved , even though it was broken in two days. I could send it for repair like it’s not gonna just break again with the cheap hook . I’ve bought a few gifts from here but I would never shop here again and regret removing the charge back
Response from Stone & Strand· Apr 19, 2025
Hi Regina, Thank you for reaching out and for sharing your experience. We’re truly sorry to hear about the issues with your ID bracelet and the frustration this has caused. It’s not the experience we want for our customers, especially someone who has supported us in the past. While engraved pieces are typically final sale, we completely understand your concerns and would be happy to make a one-time exception in this case. We can either issue a full refund or send you a brand new replacement. Please reach out to [email protected] and let us know how you'd like to proceed. Warmly, Andrea
Erin M.
Posted
I'm never ordering from stone and strand again. I've ordered a few items, and none of them meet the expectations shown in the photo. I order from them again because I see them recommended on IG. I ordered a flat-back non-returnable earring to find out I have to bend the post MYSELF! I wear a lot of flat-back earrings and this the ONLY time I have to bend it myself. I'm sure this is why they make it non-returnable. I'm sure a lot of people have broken their earring when trying to bend. This is also probably why they dont have reviews on the site.
Response from Stone & Strand· Apr 12, 2025
Hi Erin, Thank you for sharing your feedback. We completely understand how frustrating this experience must have been, and we’d like to make it right. Apologies for the delay in getting back to you. Even though the item is marked non-returnable, we’re happy to offer you a full refund. Please reach out to us at [email protected], and we’ll make sure it’s taken care of promptly. We are committed to customer satisfaction and transparent communication, and your feedback helps us continue to improve both. Best, Andrea
Regina Rodríguez C.
Posted
The WORST experience I have ever had. I ordered my items weeks before Christmas to ensure they would arrive, two days before Xmas, nothing was here and the order appeared as fullfilled. They didnt answer emails until the very last second and I never got anything. This is just fraudulent, absolutely ridiculous.
Response from Stone & Strand· Apr 12, 2025
Hi Regina, We’re so sorry for the delay in getting back to you and for the disappointment around your order not arriving in time for the holidays. We completely understand how frustrating this must have been, especially with gifts involved. If you’re open to giving us another chance, we’d be happy to offer complimentary expedited shipping on a future purchase or come to a resolution you’re happy with. Please feel free to reach out to us at [email protected] and we’ll make sure you’re taken care of. Thank you again for your feedback, it really helps us do better. Best, Andrea
Trinity W.
Posted
Terrible customer service. Necklace literally broke within 6 months and numerous email sent to them without response. Will not purchase from them again!!!
Response from Stone & Strand· Jun 21, 2024
Hi Trinity, Thank you for taking the time to provide your feedback. We are truly sorry to hear that you had issues with your experience. We have located the email thread between you and our customer care team and are happy to follow up there. Currently, we do not ship internationally however if you are back in the US or can ship the necklace we are happy to provide the credit or repair for you. Please let us know what you prefer. Thank you, Kate
Tyler R.
Posted
Poor quality and no customer service. I would avoid this brand at all costs.
Response from Stone & Strand· Apr 27, 2024
Hi Tyler, We are so sorry to hear that you didn't have a positive experience with our brand. We do have a customer care department and would like the opportunity to support you and make things right. Please provide your email or you can reach us at [email protected]. Thank you, Catherine
