Stone & StrandReviews of stoneandstrand.com

Un scandale !! J’ai acheté un pendentif en diamant (315€) sur net a porter. au bout de 6mois il a perdu des diamants. Net a porter ne veut rien entendre, et m’accuse de l’avoir cassé moi (oui bien sûr j’ai décollé moi même le diamant) ! N’achetez pas chez eux, la qualité n’est PAS DU TOUT au rendez vous

I found a coupon for 30% off. It worked when I entered the coupon code and then I paid. THEY CHARGED ME THE FULL AMOUNT! They charged a different amount than what was shown! I contacted them, and instead of honoring this amount they cancelled my order. I even sent a screenshot of the total. So disingenuous.

Simply terrible! My husband gifted me a pair of earrings from Stone & Strand the price was over $600 and in less than a year one earring is completely broken and 2 diamonds have fallen off. I am so disappointed. I would not recommend this company to anyone

I bought a necklace last year on their website. The address that showed after my purchase was different than what I put in, but I notified them pretty quickly in order to try re-routing it. They told me they couldn't, which was strange, then I was told that it was sent to a parcel locker. I went to the locker and nothing was there. I tried to contact them about it, but their replies did not make sense. They kept telling me to go back to the locker, which I did 3 times before I gave up and went to try to void it with the bank. Stone and Strand have been refusing to give me my money back for a year because they are claiming I said it was damaged when I have consistently said I never got it. For that reason, I'm being told that MY story is inconsistent, so no matter how many times I try voiding the charge, the bank sides with them. I don't have the necklace and I don't have my money back either. I should have never tried to buy anything from them.

Brought a stone and strand necklace (£125) from net a porter, less than 6 months later the necklace has broken. Contacted net a porter who have been rude, unhelpful and accused me of breaking it and suggesting I get it repaired myself After reading similar experiences I wanted to make mine know too

I'll be another person to say I wish I had read the reviews... But wait, if you've just opened a Stone and Strand box, DO NOT REMOVE THE WHITE TAG from any of your pieces. They call that a "security tag" which means if you pull it, you've bought it. But on to my pieces. I was very excited about my little North Star earring, despite its genuinely tiny size, until I wore it for a few days and I reacted at the site of the piercing. It's probably my fault, since it's very clearly a 10k Gold piece. But I worry, since most manufacturers mix with sterling, which doesn't give me trouble. So just a heads up on that. I was dumb enough to remove the tag from my pearl gold Huggies. And truthfully, I'm not too sad. They're super cute, which I appreciate, since they're a serious splurge for me. I'm hoping they hold up; they look very nice for now. Lastly, about the drop pearl necklace that I had been so excited to receive, and that I had been looking forward to wearing for many years, even in my enthusiasm I stopped when I saw it and said, wait a minute, what the heck. The pearl is lovely, but the chain is so small as to be gossamer thin. I didn't want to pick it up. Which I didn't. I closed the box, and spent a restless night struggling with feelings of frustration and confusion. "But it looked so nice in the pictures!" Which is what ultimately prompted me to read further into the company. I am now going to return the necklace. Wear the pearl earrings, carefully, and wear the North Star for a few hours, for special. In general, my experience with the S&S quality level was so/so. I liked what I liked, and felt real disappointment about other pieces.

Another poor review. I ordered a necklace through net a porter for around £250. This snapped in less than a year. When I went to net a porter they told me it was my own fault when clearly it is because the necklace is of poor quality. Please think twice before buying from this brand. UPDATE: 26/06/24 - I have now emailed the email given & waiting on a response.

Ordered a stone and strand necklace via net-a-Porter at the cost of £260. I was so careful with it, but one day while taking it off it fell apart in my hands in multiple places. I contacted net-a-Porter and got the rudest response claiming it was my fault without even asking what happened. Now need to repair at my own cost. So livid