Radina I.
Posted
⭐ 1 Star (they do not even deserve it)
After the most recent update, my entire course layout broke. I am now seeing PHP preg_match() errors, my custom CSS stopped loading, and the whole design is completely misaligned. This update caused major issues that ruined the usability and appearance of my website. I originally purchased the lifetime licence because I believed this would be a stable, long-term solution for my online academy. Unfortunately, it has been nothing but problems. The MasterStudy theme I tried before was extremely heavy and slowed my site down drastically — overloaded with drag-and-drop widgets and excessive JavaScript that destroys performance. I eventually had to switch to Kadence, which is much lighter, faster, and far more reliable. Their widgets are poorly coded, full of bugs, and completely break responsiveness. The plugin is also very limited if you want to customise anything properly. Each update introduces new issues instead of fixing old ones. Their customer support is painfully slow and unhelpful. I shared my experience in their official Facebook community after the update, and another user commented strongly agreeing and sharing similar issues — their comment was deleted. That says a lot about how they handle criticism and user feedback. You are honestly better off fixing their mistakes yourself or using AI tools to code rather than wasting time with their incompetent support team. I do not recommend this plugin to anyone unless you are highly tech-savvy and ready to repair their bugs on your own. For anyone running a professional website or online academy, this will waste your time and damage your design. In short: bug after bug, slow support, heavy, unstable, and unreliable.
Response from StylemixThemes· Oct 24, 2025
Hello there! Thank you for sharing your feedback with us, and we’re truly sorry to hear about the difficulties you’ve encountered with the MasterStudy LMS plugin after the recent update. It’s disheartening to learn that your course layout, custom CSS, and overall website design have been affected, and we genuinely regret any inconvenience this has caused you. We’d love to assist you in resolving these issues, but it seems we haven’t received an official request from you regarding the specific problems mentioned. If you’ve already submitted a ticket, please kindly provide the ticket ID number so we can locate it and thoroughly investigate your case. If no ticket has been opened yet, we warmly invite you to submit one with a detailed description of the issues and WP admin access at https://support.stylemixthemes.com/tickets/new. This will allow our team to dive into your setup and find a solution tailored to your needs. Additionally, if you’ve sent an email, please let us know the address it was sent to so we can track it down. We also noticed that our Facebook representative reached out to request further details to review your case individually, but we haven’t received a response from you yet. We’re here to support you and would be grateful for any information you can share to help us move forward. Your experience matters to us, and we’re committed to working with you to address these challenges. Please don’t hesitate to reach out—we’re looking forward to hearing back from you soon! Best regards,