Navid
Posted
Poor return policy, Not fast, and not so good customer service
I ordered a case for Nvidia shield. The explanation were not sufficient and therefore I ended up with a case which didn't fit my tablet. After 2 weeks of sending and receiving emails from the customer service, I paid 11 euros to return the case to the warehouse. If you check the homepage of the website, it says "FREE RETURNS ON ALL ORDERS", which is apparently not true. Customer service was also not organized. I had two people reply to me at the same time. One was saying that the shipment was through amazon, and I can get a free return post label. and the other one says, no, you should send it back by normal post. And the second guy got the last word ;)
Response from Tablet2Cases· Mar 17, 2016
Dear Navid, We are really sorry about this situation. I checked the dimensions of your K1 and can see that it's a large 8" model that almost falls into the 9" category. It's just quite narrow and this is why the manufacturer classifies it as 8". I'm sorry about this inconvenience. There are no set standards in the industry regarding classifying tablets into 7/8/9/10" and other sizes. For this reason, we recommend that in case of any doubt, our customers contact us to double check the product fit before ordering the product. Regardless, we accept full responsibility for this situation and your dissatisfaction with our services. My colleague has ordered a replacement case to be sent to you free of charge, it should be with you shortly. Additionally, as part of our free returns warranty, I refunded the cost of return shipping for your order. We sincerely apologize for the confusion. I have forwarded your feedback to our team - we will investigate the situation to make sure it never occurs in the future. Thank you for your patience. Please do let me know if I can assist you further. Best regards, Daria Gru