Tablet2CasesReviews of tablet2cases.com

Response from Tablet2Cases· Jan 15, 2016

Dear Kathy Dick, Thank you for your patience. We will follow up today with status update on your order. Please do not hesitate to contact us if you have any questions. Best regards, Pavel Smirnov.

Response from Tablet2Cases· Jan 15, 2016

Dear Elizabeth Harry, Thank you for your feedback. Please accept our sincere apologies for the faulty keyboard. All products sold come with a defect warranty. We have scheduled a replacement case to be sent today to your address free of charge. It should arrive early next week. Please do not hesitate to contact us if you have any questions. Best regards, Pavel Smirnov.

Response from Tablet2Cases· Jan 15, 2016

Dear Joe Mannello, Thank you for your feedback. Your satisfaction is very important to us. Can you please contact us on [email protected] with your precise tablet model. We would like to investigate this issue further to make sure that you received the correct case for your device. Thank you in advance. Best regards, Pavel Smirnov.

Response from Tablet2Cases· Jan 14, 2016

Dear Kathryn Elliott, Please accept my sincere apologies for this situation. We have received your return and have refunded your order in full. Unfortunately due to the limitation set to us by our payment processor (PayPal) we can only refund credit card payments up to the full amount charged. As such, we are not able to refund the additional $15 you spent on returning the product & could only offer you store credit. We know that this is a serious issue for you and our other customers. We are currently looking for alternative payment providers to find a resolution. Regardless, we accept full responsibility for this situation and your dissatisfaction with our services. In regards to the product not fitting your device, we have relayed this information to the manufacturer (Cooper Cases). They have informed us that they are working on a new design for Cooper Trooper case to fix this issue. Once this product is available, we will ship it to you for free. Here is the long story why this happened with the case - the case you bought (Cooper Trooper) is universally designed to fit a variety of tablets that do not have any "made-to-fit" rugged cases available on the market. Unfortunately with some tablets (like with Acer Iconia Tab 10) when the silicon case stretches around the corners, it presses on buttons closely located to the corners of the tablet. Its a product design flaw of this universal case that tries to accommodate alternative button locations for all kinds of tablets. There will be an updated product version launched soon by Cooper Cases to address this issue. Once available, this product will be sold as a replacement for the current Cooper Trooper available in our stores. Thank you for your patience & the time you have spent in dealing with us on this issue. I hope to have a satisfactory resolution ready shortly. Please do not hesitate to contact me directly if you have any further questions. Best regards, Pavel Smirnov. Managing Director & Co-Founder Tablet2Cases Ltd [email protected]