Tack N RiderReviews of tacknrider.com

Love working with this company. Always make it right if have any issue with returns too.

Quick shipping

Fast shipping and the boots were gorgeous!

Product arrived in a timely way as ordered. Thank YOU!

Amazing customer service. They took so much time to help me fit boots. Gratitude

Great customer services and price.

Website indicates a standard of 10% restocking fee for returns. On my order, that would have been $12.50. TackNRider helped themselves to $20 instead and provided no explanation--I gather that this is due to their deducting the cost of shipping from the initial purchase, but it would be nice if the partial refund email I received detailed this. More generally, the website is nebulous as to what might incur larger restock fees--so, you take your chances on whether it would be worth it to return the product or not. Other reviews that I am reading indicate that I am not the first person from whom they've taken more than 10%. I ordered a bridle piece that arrived in an unsuitable box, which sustained a puncture while shipping. I sell items on the side and am all too familiar with shipping rates and services--if it cost TackNRider $7.50 to ship me the item in the condition I received it, they are making poor business decisions, as I--a private citizen not using a business shipping rate--can ship the same box/weight for less. I alerted TackNRider as to the damaged box issue on a return form, confirmed that the item had not been damaged...and because it was not the color I had anticipated based on photos of the website, I sent the item back. I did so with the original box as recommended by the website, but taped and wrapped the box and shipped it from a reputable shipping center to avoid further damage. I paid somewhere in the neighborhood of $30 to send it quickly and safely. I wouldn't have bothered had I known that TackNRider would be assigning their restock withholding arbitrarily. Be upfront about restock fees and don't over-invoice your shipping quite so obviously. FUNDIS ships from Germany, and yet I find that I will continue ordering from overseas to save myself the hassle. It's one thing to write your return policies in such a way as to protect your business, and stay in business. It's another thing entirely to use them as a scam. TackNRider is profiting on their restock fees, which is NOT the point of a restock fee.

Prompt shipping; great product.