TerminixReviews of terminix.com

First off they are not cheap 1500.00 for a one bedroom bedbug eradication, first and second service visits went as scheduled but then they did not show up for the next two. when you call you get an answering service and then i got a text with my next service date and time, like I'm on their time!

Terminix is a scam. The person who did our service was nice and did the best he could, however the company is just taking advantage of people. Every time the gentleman came out to lay traps, spray for ants, etc. he told us there wasn’t much else that could be done and after 6 months of no improvement, we decided to cancel. When attempting to cancel, terminix purposefully waited through two payment cycles to push our cancellation through. I even tried going through the tech and he said they specifically don’t give them ability to do cancellations. I tried to be nice and requested simply 1 month back instead of 2 (which btw neither of the months we got service during due to scheduling issues) and when I expressed frustration to the rep explaining I know this is not her fault but this isn’t fair to us, she refused to help me simply because I sounded frustration. It’s a scam. Don’t use this company.

The past two appointments (two out of three I scheduled) entailed technicians showing up after, or at the very end of the appointment window and not enough time was allowed for a complete home terminite inspection originally requested in Dec 2025. Last try was on 5/22/26 and the service tech called and said he was late and I had a prior commitment so we have rescheduled again. In sum, the services I am paying for and the full inspection I want, has not been delivered in six months despite my monthly bill. No effective escalation path to customer service leadership exists. From the start, communication was inconsistent and misleading when I signed up for an ongoing contract for termite bait trap and home protection. When I called the national number (1-855-485-6300) on 12/2, I requested a quote for bait trap installation, ongoing service, and wood damage protection. I was told the annual cost would be around $1,500 and that inspections could be scheduled “whenever you want.” However, I was never provided a copy of the contract or clear terms before the visit. The wood damage protection plan was requested and the team at the 855 number advised that cost is extra and would be quoted after the visit. After multiple requests and 6 months since signing the contract, no quote has been provided yet for limited wood damage protection. During the initial service, the technician installed the traps but conducted what I can only describe as an incomplete and unprofessional inspection. Large portions of the property—including about half of the cellar and the entire attic—were not inspected. Despite this, the report indicated no termite damage. The technician asked me to sign his tablet, presenting it as confirmation of the visit and installation, without making it clear that I was agreeing to a full annual contract at approximately $130 per month. It took me several phone calls and emails to obtain a copy of the signed contract which is very alarming. Since then, the service has continued to fall short. Terminix has been over an hour late to two of the last three scheduled visits. Coordination between the local office and the national customer service line appears very poor, leading to confusion and lack of accountability. Additionally, the local branch manager in Owings Mills as of last Dec, who was apparently promoted to a new role, was rude and condescending in both phone and email interactions. When I raised concerns, the responses lacked professionalism and did not address the issues in a constructive way including stating "I highly advise reading anything prior to signing it. We would not send you anything other than the agreement that was signed or prior to being signed." Yet I was not sent the agreement in advance and was misled when signing. After this, I formally reported these problems and was told a customer service manager would follow up within a few days. It has now been four business days without any response. Overall, the combination of unclear contract terms, poor communication, unprofessional inspection practices, repeated tardiness, and dismissive customer service has made this a very disappointing experience. I would strongly encourage better transparency, accountability, and professionalism in both the sales and service process. My next step, BBB complain, law suit or mediation to force contracted services, or full refund.

Inspector came without appointment (again).

The employees are polite. My problem with Terminx involves scheduling. Though I have not been a long term customer I have repeatedly had technicians not show up on the day or at the time that I expected them.

Terrible service. We have a warranty and they are supposed to inspect every year. Not once in ten years have they showed up when they were supposed to the first time first time. Today is no exception this is there second attempt service window 1 to 3pm. Had to call them at 230pm. They said they would call the tech and he would text me with an eta. 318 pm no text. If we could move to another company we would but that would be thousands of dollars because the new company will have to remediate the whole house before they would give us a warranty. We know that as the company, cooper, told us that they said they cannot assume the risk of another companies work, which is understandable.

While I did speak with an agent by the name of Melissa who assisted us well today Nov 1st, we are still waiting for a scheduled appt. We have reached out almost 2 weeks ago to schedule and was advised that we would receive an update when an appt becomes available. During our wait for an update, we received a text stating that a tech was on the way. We were not informed of this appt. and were not at the property to attend the appt. I immediately reached out to customer care and this was horrible, not only was I transferred to the wrong department 2 times, when calling in today, we were advised that the request was closed. This is an urgent matter and the scheduling process is very difficult. I was told that the District Manager, James, would be informed of the need for this to be scheduled and we haven’t heard from anyone in 2 business days. We had to reach out again and was advised that this matter would be escalated. We are hoping to be contacted to agree on a scheduled appt and to be schedule asap.

We have been using TERMINIX for several years. The pest control part of the business is good. They communicate well too. Our issue has been that they called us to schedule an included inspection inside our house. Fine. They scheduled us in a 4 hour window of 8-noon on Tuesday. They did not show at all or contact me. When I texted them it took them til 12:30 to text back saying the inspector was running a “bit behind” and asked if I would like to reschedule. No. Very unprofessional. Very disappointing.