Excellent
161 reviews
TH3D Studio LLCWe're a small business located in Hobart, IN. Our focus is on quality products that we've personally vetted and top notch customer service. The 3D printing market is full of sellers who don't stand behind their products so if you want a company who cares about what they sell and their customers give us a shot!Don't take our word for it. Check out all our awesome reviews we have from many happy customers. We think you'll like our approach to helping our customers and the quality products we offer. If we don't use it ourselves, we will not sell it.
TH3D Studio LLC (th3dstudio.com) has 161 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
161 approved reviews, newest moderated first
Jon I.
Posted
Tim and company are wonderful to work with. They are very knowledgable and go above and beyond! I highly recommend them for your 3d printer needs!
Response from TH3D Studio LLC· Dec 16, 2024
Thansk Jon! Hope you are enjoying your working K1C now!
Lonnie C.
Posted
Went to and purchased firmware for my Ender 3 Neo running mainboard 4.2.7 for $7. Downloaded, compiled and installed the firmware and tried to do a bed level but, after doing the home check, it went to the first position but the probe was off of the bed so when it did the Z check, the nozzle hit the bed and pushed it down hard. I opened a ticket and was basically told that I would need to purchase the support for an additional $30 for them to help me.
Response from TH3D Studio LLC· Dec 16, 2024
We believe in full transparency regarding customer interactions. We have made the full support ticket transcript available here so the public can judge the situation for themselves: https://bit.ly/tplon As noted in the ticket, you are using a 4.2.7 board with a highly modified hotend setup. When using non-standard hardware, specific firmware adjustments are required to account for physical offsets. Despite you acknowledging that you did not purchase technical support, we still assisted you. We identified the issue based on your photos and explicitly told you that you needed to use the HOME_ADJUST feature to compensate for your modified hardware. We also verified our files were downloading correctly to rule out server issues. Rather than following the technical advice provided or purchasing the necessary support for your custom build, you chose to insult our user interface and resorted to name-calling, stating: "Ban me from your website, jerk!". We have a zero-tolerance policy for abuse toward our staff. As you requested, you have been banned from our platform. We stand by our commitment to professional and fair customer support.
los
Posted
Their user guides are borderline nerdrotic. I love reading them before bed.
Response from TH3D Studio LLC· Oct 12, 2024
Thanks Los! We appreciate the feedback and the pun :) Have a great one!
Tom F.
Posted
Tim has been incredibly helpful in understanding my issue and ensuring that entire printer health has been checked and fixed. I started with a Prusa mk3s+ that was second hand 'upgraded' by an individual. these upgrades made it impossible to troubleshoot from a home user perspective. If you don't eat, sleep, and breathe 3d printers it was impossible to fix. The printer had issues with z axis calibration, print quality, and user based issues. Tim has identified problems with original printed items, wiring, and assisted me in understanding with pictures what the problems have been. He has taken the time to print parts, correct wiring connections and kept me informed throughout the process. I am grateful and excited to see what this thing can do when it gets back home.
Response from TH3D Studio LLC· Oct 12, 2024
Thanks Tom! We'll get your printer going in tip-top shape. We love doing this stuff. Hope you have a great day.
Richard A.
Posted
I've spent about three weeks now "upgrading" my printer with these people and I'm DONE. The "Kit" came missing the control module ooopsie they said "forgot to pack it" okay.. happens but then it came time to set everything up. The supplied bolts are short, the holder holes don't align, the bed mounts.. well those are just ridiculous and simply unusable, then it literally states in their guide "DO THIS but be aware might brake your bed or extruder but don't worry if it does just flip the switch next time and it will work.." right so yes, there is a hole in one of my beds.. Also so you know they feed you their own nonsense firmware that "should work for any printer" and yet nothing works. My prints are all weird dimensions now and absolutely don't reflect what I'm seeing on the screen. And the cherry on top is their support system that doesn't let you log in the second time where I'm 99% sure I'm using the right credentials BUT in case that I forgot my password there is literally no "forgot password" or any kind of recovery. It's absurd to say the least I've held it together for 3+ weeks trying to sort things out (and it's still not sorted) and I'm DONE. Hope this review at least saves other people the absolutely endless frustration dealing with TH3D because it's actually more like a THURD Update 10-11-2024: Well I guess the owner/support person finally got the customer support msg 6 months later.. I'd normally say better late than never but in this case it's too late. My printer has been left broken and I got a new one after the whole "upgrade kit" experience. The build plate has a hole in it and firmware is so messed up I don't even know where to begin fixing it. Anyway, I moved on, however... Now, 6 months later, The-owner decided to go on posting private conversations publicly so once again I feel I must return to dealing with this nonsense. Dear Mr.Owner, I'd like to add a few excluded pieces of information and clarify a few things: 1. This is not OK! 2. Purchase was made April 30, 2024 I gave up trying to fix my "upgraded" printer May 24, 2024. 3. I emailed, used your whacky support system, called and messaged you guys on discord. 4. Threatening to "close my ticket" after me giving you all the benefits of the doubt and after 2 months of trying to make it work because "I'm frustrated" is not how you earn any kind of respect or customers. It is however exactly how you get bad reviews. 5. Trying to get honest reviews removed by flagging them for "defamatory content" instead of fixing your processes and/or your support system isn't the right thing either and is definitely not how you fix bad reviews. In any case I hope this can be put to rest now and I wont have to ever come back. I'll leave the title as is instead of renaming it to "two months of frustration" and wish you another great "7 years of business" which you so pompously let me know about. Thank you, but no thank you.
Response from TH3D Studio LLC· Oct 7, 2024
I wanted to provide an update and share the full ticket for your reference, where you can see all the interactions with Richard: https://bit.ly/RichardMC8766Ticket. You'll notice that we responded promptly in each case. Unfortunately, Richard’s emails have been increasingly rude, and he’s now blocked due to his behavior. Update 10/11/24: Our ticket system works entirely through email, so Richard can easily reply to any of our messages to keep the ticket open. Our system automatically follows up after 3 days of no response, and if there’s still no reply after 5 days, it closes the ticket. The only issue we had was a missing part in his order, which we immediately sent and apologized for (you can see this in the ticket, where we responded quickly, even at 1 AM). Richard can always reopen the ticket by replying to any of our emails. As shown in the ticket, we provided clear instructions, but Richard became hostile from the start. The issue he reported with the firmware stems from not following the directions we gave in both the firmware and the ticket itself. This situation is a case of miscommunication on the customer’s end, where he is trying to place the blame on us. Unfortunately, Richard has been unwilling to respond appropriately to the email chain, which is the main way to keep the ticket active. The ticket system’s web interface is simply an alternative, but not required for communication. We even confirmed with our phone representative that Richard was given the same instructions over the phone as were outlined in the ticket. It seems like this has been a challenging situation, but we remain committed to helping our customers in every way we can. Update 10/7/24: The issues Richard encountered are the result of not following directions on the ticket system and website. Password reset options are clearly listed on both the ticket system and contact pages. We reached out again to offer help, and Richard’s response was rude and unprofessional. While we always strive to provide support, we do not tolerate abusive behavior towards our team. Original Response to His Review from 10/7/23: Hello Richard, Thank you for reaching out, and I apologize for the delayed response. Due to some challenges we've faced with TrustPilot and their costly fees, we’ve shifted our focus away from regularly monitoring this page. Regarding your question about the EZABL board, the switch is there to accommodate different wiring setups based on how the endstop is connected to your board. We recommend using the M119 command to test your setup, as it doesn’t require homing and poses no risk to your machine. This should help you determine if the switch needs to be flipped. Regarding the prints coming out wrong, you made a ticket about that and we replied immediately telling you about the setting in the firmware you need to change for your particular printer model as those models came with 2 different leadscrews and one requires an additional setting. As for the alignment issue with the “holder holes,” I’m sorry to hear you're experiencing trouble. If you could send us a ticket, we’d be happy to take a closer look and assist you further. Concerning our ticket system, just a quick reminder: on our contact page, we note that the ticket system and main website operate separately. If you need to reset your ticket system password, there’s a link provided on the ticket system login page AND our Contact Us page. Alternatively, you can always respond directly via email and bypass the web interface entirely. Please feel free to reach out if you have any other questions!
J/A
Posted
Th3d Studio has been nothing short of AWESOME in ALL of my dealings with them!! DO NOT believe MOST ALL of the BS negative reviews "TP" is posting, They ARE trying to Extort money from Small companies to post positive reviews.
Randy F.
Posted
I am new to this and was having a little trouble installing software but I sent an email and they were quick to respond and point me in the right direction. Everything worked out great and I am very pleased with the product and the service.
Response from TH3D Studio LLC· Feb 18, 2024
Hi Randy, Thank you so much for taking the time to share your experience! We're thrilled to hear that you found our customer service helpful and that you were able to successfully install the software. If you ever have more questions or need assistance in the future, feel free to reach out. We're here to help!
Dave W.
Posted
Stop spamming my email with unwsnted offers. .why would I upgrade my bambu printer, when I dont own 1??
Response from TH3D Studio LLC· Feb 8, 2024
Don't be unreasonable. If you don't want to be on the email list that YOU signed up for then just click the unsubscribe link. It's not that hard. We sell parts for over a dozen printer brands, you're going to get emails about ALL products if you're on the email list. There's no reason to leave a 1 star review because you are unreasonable about something like this. If you're going to continue to be a bad customer, please take your business elsewhere.
