The Backyard Outlet Reviews | Read Customer Reviews of thebackyardoutlet.com

The Backyard Outlet Reviews | Read Customer Reviews of thebackyardoutlet.com

The Backyard Outlet reviews

54 approved reviews, newest moderated first

Jonathan G.
Posted Feb 15, 2024
Fantastic experience from beginning to end!!!…
I was apprehensive making such a large purchase online. However, after a ton of research, I felt comfortable dealing with Aqualife. When I was fist looking and had questions regarding the service, I was excited to get a live person on the phone that was extremely knowledgeable. I shortly after initiated the order and was equally impressed with the email communication I received regarding the status of the order and what to do to prep for delivery. The hot tub arrived sooner than anticipated and was up and running within a couple days of ordering. I am very satisfied with the quality and value of it and would highly recommend doing business with Aqualife!!!
Response from The Backyard Outlet· Feb 15, 2024
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We have a small team, but they do a great job helping you think through your spa purchase and help create right expectations before you buy! We look forward to working with you again for any of your spa needs. Thank you, AquaLifeOutlet.com
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Richard
Posted Feb 14, 2024
Questions answered quickly
Questions answered quickly They sent a picture of the hot tub loaded on a pallet as I had requested We have it up and running with no problems
Response from The Backyard Outlet· Feb 15, 2024
Thank you so much for your order & review of AquaLifeOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
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Jeff W.
Posted Feb 14, 2024
Great customer care provided
Great customer care provided. Our initial hot tub was lost due to freight carrier issues. I was quickly helped and received my spa shortly thereafter.
Response from The Backyard Outlet· Feb 15, 2024
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We are so sorry for the hassle of the freight carrier, and we are even more appreciative of your patience as worked to resolve the issue and get your spa to you! We look forward to working with you again for any of your spa needs. Thank you, AquaLifeOutlet.com
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Daryl K.
Posted Feb 14, 2024
Nice tub
Nice tub, just doesn't get hot enough.
Response from The Backyard Outlet· Feb 15, 2024
Thank you so much for your order & review of AquaLifeOutlet.com! We’re delighted to have you as our customer & glad most everything’s working out well! With your concern about temperature, the highest spas are allowed to go (from the manufacturer - any manufacturer) is 104 degrees. If your spa is not reaching that temp, please let us know so we can help you troubleshoot and find a solution. If you simply want temps hotter than that...well, I unfortunately cannot help with that!
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James B.
Posted Nov 21, 2023
Great hot tub for the money
Great hot tub for the money, once you figure out how to keep your chemicals in order it will bring many days of joy. My only complaint was having to cut a hole in the side for the electrical, really should have been pre-cut.
Response from The Backyard Outlet· Nov 30, 2023
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. The chemicals can indeed be tricky, but once you understand your water it gets easier! Sorry you had to make the cut...hopefully it was simply, but was definitely an oversight. Thank you, AquaLifeOutlet.com
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Amber S.
Posted Aug 31, 2023
The hot tub we received was much…
The hot tub we received was much smaller than anticipated. I feel it was smaller than the dimensions stated and definitely cannot fit 5 people as stated on the specifications. It is 3 people, max! I would not purchase this again. Instead of blaming the customer, maybe clarify on your website. Additionally, the return process is a huge pain! We will be upgrading this small tub down the road, but not with AquaLife given the experience & response.
Response from The Backyard Outlet· Aug 31, 2023
I am sorry your expectations did not match the product you received. This tub is accurate to the dimensions provided, but you are correct that five (5) adults would not be comfortable at one time. Manufacturers use the number of seats to determine the size of the tub (all manufacturers use this same technique); however; it is more accurate to understand you have five distinct seating configurations. I cannot do much to change the way the industry standard, but the pictures and measurements show pretty clearly the seat configuration. Thanks for sharing your experience, and hopefully it will help others know the questions to ask...the AquaLifeOutlet.com Team
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