TherapyNotes, LLCReviews of therapynotes.com

I've been using Therapy Notes for 4 years. It is the only practice website I have used but there is a reason for that. They have always come through. Thank you Therapy Notes for all your help!

I have been using therapy as my primary scheduling and notes platform for 3 years. I just started using their billing features in March 2020. I have been impressed beyond measure with their customer service and the ease of use of the interface. It seems like everyday there are improvements that make it even easier to use. Therapy notes has worked well for me as a single clinician who is on multiple insurance panels and works with a diverse population in a more rural community. Previously I paid a billing company to take care of all my billing but switching to therapy notes has paid for itself in the first 3 months in the money that I've saved doing my own billing with a simple button click. If you are comparing therapy notes with other EHR software I would encourage you to take advantage of therapy note's free trial and do the same for other software, compare, and see what best fits your needs.

TherapyNotes is quick to resolve issues, although the issues are infrequent! Their customer support team is great, and the platform itself is very user friendly. Highly recommend!

Missing Standard Billing Features: Start Date & End Date of Insurance Coverage, Cannot bill secondary claims electronically, missing key reports such as patients with secondary and tertiary insurance. When speaking with customer service their response is simply stating the feature is not available and that is that, no future updates. "If Therapy Notes isn't for you, then you should consider other options." Ultimately client retention does not seem to be a concern. The EHR / Charting is easy to use and customer service is responsive to any issues regarding charting. Sad really, because it is a good product that is just missing some very basic features. It could be a GREAT product. Too bad no one seems to be willing to accept feedback or provide more interactive customer service.

Brett was excellent and wonderful to work with. Wonderful customer service and problem solving.

TherapyNotes is a wonderful software. It has allowed us to integrate many tasks we previously were doing on multiple platforms. The customer service area and technical assistance areas are both quick to respond to our inquiries. It was a good product when we joined 5 years ago but I really like that they listen to their users and continue to improve their product.

Therapynotes is awesome on so many levels, from user-friendliness to customer service (especially Sue) they cover it all!! I keep getting surprised with the features it covers for me; it is very intuitive and well thought out! I am very thankful to Therapynote for helping me to succeed in my private practice!

Fantastic solution for patient records, billing insurance, taking credit cards, the whole thing. It took me about 1.5 months to get transitioned and get everything running smoothly, but it was absolutely worth it!