TherapyNotes, LLCReviews of therapynotes.com

The Customer Services Team was responsive and diligent in working with me to resolve my issue. They provided clear instructions to help me try different solutions until the issue was fixed. This is a specific example of the overall quality performance of the TherapyNotes company. I have been with TherapyNotes for five years, and I have been completely satisfied with the system.

No matter the question, TherapyNotes team is quick with a response and always helpful in resolving our issue and/or meeting our needs. The system is extremely user friendly. We could not be happier with the choice we made to go with TherapyNotes.

The individual who helped me was so kind. They talked to me with intelligence, and did not talk down to me. They were able to read me by phone and knew just how much explaining they would need to give me. Once they helped me with the problem I was having they offered (and I accepted) more ways Therapy Notes can help me. They in no way tried to sell me anything or waste my time. It had to be the best experience I had with a customer support team.

I've been using this EHR for about 16 months and love it! It's easy to learn & use and the phone support is fabulous (there's usually no wait to talk to someone, but if there is a wait, it's short; the support staff are efficient at addressing your question(s); they're consistently available, friendly, & professional). I also like that TherapyNotes is always working on improvements to the product. It's also very affordable.

I have been impressed with the quick response I get when I have questions. Their explanations have been so thorough and easy to understand. I especially like the billing portion of Therapy Notes as it makes my life easier. And I like that I can't bill until I complete the note! Keeps me up to date on my notes.

Fantastic and friendly support!

Therapy Notes is a great system and their team is always very helpful with support. The system is very intuitive to use, but sometimes the way you work your individual business can be different than what the "majority" does, and you need to make some adjustments to fit your individual needs. The tech staff at Therapy Notes is always there to help me make those adjustments to fit the unique needs of my business, and never makes me fell stupid for asking dumb questions. Great team!

Therapy Notes has been wonderful! It has made doing notes and billing so easy, and the customer service has always been great!