Tyler R.
Posted
Never received a confirmation
Never received a confirmation after ordering the product. I emailed them and finally received a confirmation after a 9 days, then was told the brush was back ordered and it would be 1-2 weeks before they were restocked. Canceled the order.
Response from autobrush· Dec 12, 2024
Hi Tyler! I'd like to share some context here as to why the experience you had with us wasn't great. Firstly, the order confirmation email couldn't reach you because the email address you used to place your order does not exist. The customer service representative updated the order information and supplied you with the order confirmation. Secondly, we also notified all customers via email a few days after placing an order if there was an expected fulfillment delay, but this email could not be delivered to the email address you supplied. Thus, while we understand that the long processing time can be a dealbreaker for customers such as yourself, we believe that in your particular case, we are not solely to blame. If you want to explore our products again, we'd love to have you. Reach out anytime!

