VA
Posted
UPDATED REVIEW // 1 month later and still no AutoBrush
UPDATE: After requesting cancellation and submitting a BBB complaint, I found out that my order was finally shipped. I got it yesterday and tried it out today. Too early to tell. Not willing to give 5 stars yet due to the month-long back and forth and I have only used the AutoBrush once so far. But I can say that I like that it doesn't feel flimsy and it came fully charged so I was able to try it out as soon as got the brush head and case cleaned. ORIGINAL REVIEW: 1 Star After a month, I still have yet to receive my AutoBrush V4 (purchased the bundle plus a brush case). I have several emails going back and forth with a customer service representative, who kept assuring me the back ordered items were being replenished and that my order should go out in the next couple of days. I even opted to switch the chosen color of the AutoBrush as the one I selected was constantly out of stock (also implied in the emails was that later orders of the same model were being fulfilled before mine). I am requesting the cancellation of my order and a full refund. I am sitting on their site with a Customer Service chatbox open -- it's been 15 minutes now and still no response from the rep. I wish I had had a better experience and could have actually tried the AutoBrush as I really wanted to test its coverage, whitening, and gum health features. I am also hoping that I am a rare case but I wanted my experiences to be known so that the next customer can make as informed as a decision as they can.

