Jerry P.
Posted
Fraud & Scam
If I could give this company 0 stars, or even negative stars, I would do so. I signed up with this company on the promise that they would block 100% of adult content. However, in the coming weeks, I found so many holes in their system. When I contacted support, every response was from an AI bot, not a human. They first told me I must manually add these apps/websites, which was a problem because there are hundreds of holes in their system. So I'm expected to do their job for them? Preposterous. But I entertained them. I tested a few. blocking websites worked, but not apps. I asked for them to get this fixed. I just kept getting responses from their AI Bot. It was not until I demanded a refund after several weeks, that a human finally responded. They gave me my money back, but then refused to give me the information to remove their software from my systems, telling me I must wait. They have no right to keep their software on my system when I am no longer a customer. STAY AWAY! I have reported them to the BBB as a fraud and scam as well.
Response from Tryhardstop· Jul 16, 2026
Hi Jerry, I'm the founder of HardStop and am saddened by your experience because you deserve so much better. I'm sorry. We have hired a new customer support representative and reorganised how we work due to recent feedback. As for the holes in our system - I would really like to understand what wasn't working as we take this very seriously and will always patch any holes ASAP if we become aware of them. The software by design has a wait time to turn it off but I understand under these circumstances it must have been frustrating. As you've said you've been refunded already but if there's anything else I can do please let me know.



