Reach out to them for troubleshooting questions but no answer, 3 weeks later after a follow-up email they finally answered, saying they know their part is good and something else must be wrong with my TV. They also did not responded to my return request and completely ignored it. The restocking fee is 30% to 50% and they do not refund the shipping fee. But none of that matter because your return request will most likely be ignored. I suggest using PayPal for payments to protect yourself in case you need to dispute the purchase. I'm stuck with a $140 part I can't return or use.
LF
Lou F.
Posted
Don’t trust this company or TV Parts…
Don’t trust this company or TV Parts Outlet, it’s the same people with different names. They have the same phone number. Be aware! This company is scamming people and they don’t want to refund your money.
BA
basil
Posted
TVParts.ca is a completely…
TVParts.ca is a completely irresponsible company.
Instead of the TV motherboard I ordered, they sent me a defective board.
Every time I tried to contact them, I received an automated response stating that my email had been received and asking me to send a photo of the non-functional item along with a description of the symptoms.
I sent these details three times. In response to my fourth email, they replied that they were waiting for their boss to make a decision.
The boss never responded at all.
The warranty period has long since expired—even though I had been filing complaints from the very first day I received the defective board...
They are crooks.
CH
Colin H.
Posted
Avoid at all costs
Placed an order for 3 T-Con Boards, received only 1 - tried to make contact and have received no replies
JW
Joe W.
Posted
DOA Board? Good luck
I ordered a main board from this company for a 64" Samsung plasma TV via PayPal, received the board, installed it in the TV and got a black screen when I turned the TV on. I replaced it with the old board, hit power, and the TV worked as it did before -- just fine but with ghosting issues on the bottom half of the picture. I switched out the boards again just to be sure, and confirmed the board I received was DOA, dead on arrival.
I texted TV Parts for Sale, stated the problem and asked for a return authorization, just as instructed in their return policy for a DOA item. Instead of beginning with a simple apology or describing how the return process works, I was immediately accused of misusing the board and causing the problem. I was totally surprised by this bullying tactic. After a few rounds of discussion and taking more insults, I was reluctantly given a return authorization. I packaged the board much better than the way it was received, returned the board as instructed in the company's return terms, received the shippers notice that the item had been delivered, and waited for reimbursement. Nothing. After a couple of weeks I texted the company as I did before, and received no reply. After a couple more attempts with no reply I was forced to go through PayPal's guarantee process. PayPal investigated, agreed with me, and returned my original payment.
So would I recommend a company that sent a DOA board, that insulted me when I began the return process, that didn't reply to my inquiries after the shipper confirmed the board had been received? The worst online purchase experience I've ever had.
JT
Jorge T.
Posted
Faulty parts restocking fee scam
After calling to confirm that that the part they listed would work on my LG OLED TV and solve the problem of no video decoding I ordered the $125 part. I had read their return policy and the 30% restocking fee seemed excessive but figured that I would not need to return the part since I was assured it would work. The part did not work and then contacting them became an issue. Emails and text were not answered. I was finally able to get through on the phone and received an RMA number. They received the part 6 days from the date I received it. A refund for 50%, $62.50, was issued for the faulty part 18 days later. I believe this is a scam they are running to make money shipping faulty parts and charging people a ridiculous restocking fee.
FI
FixFactor I.
Posted
the worst
the worst, rudest, disrespectful, fraud, liars ever i saw.
MN
Marc N.
Posted
i wished that i read all these posts…
i wished that i read all these posts before made a purchase from this Tvparts4sale, sold me a bad tcon board then told me i might ordered a wrong part when its listed exact same part nbr and match w mine old board but defected. when emailed either they take long time to reply or just being silent, bad business and other phrases from other buyers are correct! pitiful!