UblinsReviews of ublins.com

Response from Ublins· Apr 23, 2024

Dear Jane, Thank you for posting this comment. We sincerely apologize for your unpleasant shopping experience and the inconvenience. If you need faster shipping, you can select Business Express as the shipping method; it will take only 2-7 days for shipping. There might be some visual differences due to different lights in sunlight and screen. Random print patterns may differ from pictures, hope you can understand. If you don't like the glasses you bought, please contact our customer service ([email protected]) within 30 days after receiving the glasses, we will figure out a suitable solution for you and we will do our best to meet your needs.

Response from Ublins· Apr 22, 2024

Dear Annette, Thank you for posting this comment. We made lenses according to the prescription you filled. Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? Because customers often fill in the wrong prescription. If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience. Once locate the issue, we will know how to do next. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Waiting for your early reply.