UblinsReviews of ublins.com

Response from Ublins· Mar 13, 2024

Dear Tammy, Thank you for posting the comment. As you filled in the wrong prescription, according to our return&refund policy, we are willing to only charge a little processing fee to remake the glasses with your correct prescription and reship to you; or you can also return them to us for 50% refund. Which option do you prefer? We have been waiting for your reply. Or could you please let us know how you would like us to proceed? We'll always offer high-quality service to our customers and we will do our best to meet your needs.

Response from Ublins· Mar 13, 2024

Dear Jezebel, Thank you for posting the comment. There are 7 items in your order and you said that you don’t like 5 of them, we feel so sorry that our solutions didn't get your satisfaction; we have fully refunded the amount of the corresponding items. If there is any issue, please feel free to contact us([email protected]) and we will do our best to resolve it in a way that satisfies you.

Response from Ublins· Mar 9, 2024

Dear Valerie, Thank you for bringing this issue to our attention. We sincerely apologize for your unpleasant shopping experience and the inconvenience. If you don't like the glasses you bought, please contact Ublins Customer Service Representative([email protected]) within 30 days after receiving the glasses for a one-time only exchange, or 50% refund or get other solutions. Please don't worry, we'll always offer high-quality service to our customers and we will do our best to resolve this matter to your satisfaction. Looking forward to hearing from you and resolving this matter promptly.