UblinsReviews of ublins.com

Response from Ublins· Feb 26, 2024

Dear Kelly, Thank you for bringing this issue to our attention. We sincerely apologize for your unpleasant shopping experience and the inconvenience. Coincidentally encountering the Chinese Spring Festival holiday, it took a bit longer time than usual to process and ship the order. We sincerely apologize again for the delay and inconvenience. Now all departments have returned to their work positions and everything has returned to normal. To show our sincerity, we have issued you an unique coupon code as a compensation and have emailed the code for you, you can redeem it in your next order. We really value your satisfaction as our customer, and we will always do our best to resolve any matter to your satisfaction. Once again, we apologize for the inconvenience caused and appreciate your patience. Any question, please feel free to contact us.

Response from Ublins· Feb 21, 2024

Dear Norma, Thank you for posting the comment and bringing this issue to our attention. Concerning this issue, if convenience, could you offer us the photo of your prescription paper and the photo of you wearing the glasses from us? Please send them to our customer service ([email protected]); because customers often fill in the wrong prescription, the two photos will help us locate the issue, then we will know how to do next. If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience. We'll always offer high-quality service to our customers and we will do our best to resolve the issue to your satisfaction. Waiting for your early reply.