UblinsReviews of ublins.com

Response from Ublins· Mar 24, 2025

Dear Margellynt, Thank you for posting this review and bringing this issue to our attention. There might be some misunderstanding. We are so sorry that we have never received any messages from you. Are you emailing it to our customer service department([email protected])? We made lenses according to the prescription you filled and we inspected them before shipment; everything was correct. Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience. Once locate the issue, we will know how to do next. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Waiting for your early reply.

Response from Ublins· Mar 24, 2025

Dear Customer, Thank you for posting this review and bringing this issue to our attention. But we tracked your order, finding that it was delivered successfully on February 18, 2025. We have already sent you the contact information of the logistics company before. Have you contacted them yet? Please don’t worry, if you really haven’t received the package, we are willing to remake the order and reship to you, at our cost. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.