UblinsReviews of ublins.com

Response from Ublins· Feb 27, 2025

Dear Carledia, Thank you for posting this review and bringing this issue to our attention. Concerning this issue, could you please offer some photos of the glasses to our customer service department([email protected])for checking? Once locate the issue, we will know how to do next. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. We are also willing to remake the new glasses and reship to you, at our cost. Looking forward to hearing from you and resolving this matter promptly.

Response from Ublins· Feb 18, 2025

Dear Customer, Thank you for posting this review. We made lenses according to the prescription you filled and we inspected your glasses before shipment; everything was correct. Is it possible that the prescription your doctor gave you was not very accurate? The questions we asked could help us locate the issue, then we will know how to do next; we are willing to remake the new glasses and reship to you, at our cost. But you refused to answer all our questions. We feel so sorry that our solutions didn't get your satisfaction. Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. We have emailed you the information of the return; after receiving the returned glasses and finishing inspection, even though the glasses don’t have any issue, we are still wiling to refund you the full amount. Looking forward to hearing from you and resolving this matter promptly.