UblinsReviews of ublins.com

Response from Ublins· Nov 7, 2024

Dear Dionne, Thank you for posting the review. We thank every of our customers to give us their precious advice. But we checked your order, finding that the tint you selected was Light Tint, not Dark. If you still need the dark tint, as you are our valued new customer, we are willing to remake the glasses and reship to you, only charging some processing fee. Can you accept this solution? We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Waiting for your early reply.

Response from Ublins· Nov 7, 2024

Dear Rosalind, Thank you for posting the comment and bringing this issue to our attention. What we display on our website are all physical photos; there might be some visual differences due to different lights in sunlight and screen, hope you can understand. In addition, we showed all the materials details under the Product Description of each frame, you might not have noticed it. Please don’t worry, we offer 30-Day Easy Return & Exchange. If you don’t like the glasses, please contact our customer service department([email protected])within 30 days to do exchange and return or or get other solutions. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.