UblinsReviews of ublins.com

Response from Ublins· Jun 19, 2024

Dear Carolyn, Thank you for posting the review. We thank every of our customers to give us their precious advice. What we display on our website are all physical photos; there might be some visual differences due to different lights in sunlight and screen, hope you can understand. We also have shown all the size details, including the frame weight under the Product Description of each frame, please check them for a reference. Concerning the size issue, we figured out a suitable solution. As you are our valued new customer, you can select a smaller frame on our website, we are willing to remake the glasses and reship to you, only charging some processing fee. Can you accept this solution? By the way, if you are still worried about the color, we are willing to show you more physical photos of the frame. We'll always offer high-quality service to our customers and we will do our best to resolve the matter in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from Ublins· Jun 17, 2024

Dear Customer, Thank you for posting the comment and bringing this issue to our attention.  Sorry, there might be some misunderstanding; we didn’t receive any call or email from you. Concerning this issue, could you please offer some photos of the glasses to our customer service department([email protected])for checking? Once locate the issue, we will know how to do next. Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Waiting for your early reply.