Nick, D.
Posted
Amazon Music Converter, arms race
I purchased Ukeysoft's Amazon Music Converter lifetime licence in May 2023. It is important to note when buying such software you are participating in a digital arms race between the 'downloader' developer and the source website developers. There have been a couple of periods where the Am Converter has stopped working. The latest 'outage' which brought me here to Tpilot with a view to complaining was over 2 months! However, today Ukeysoft finally released an update which is working perfectly again. The support channel is rather intermittent in their responses which leads to uncertainty and frustration, I wish they would send progress updates to help alleviate this. However they did contact me by both email and messenger with the update release announcement. It is not cheap but it does work well, and Ukeysoft appear committed to keeping their product going. Improve your comms and you might earn that 5th star.
Response from UkeySoft· Mar 12, 2024
Thank you very much for your support. Because of the website update, our product failed to download music in some areas. It took our team a long time to find a wonderful solution. Today, we finally updated the product. Many users reported that after updating to the latest version, all or our UkeySoft Music Converter can work normally. Our team will do our best to provide users with perfect music conversion solutions, thank you for your understanding. I wish you a happy life!