Valvoline Instant Oil ChangeReviews of vioc.com

DO NOT GET AN OIL CHANGE OR ANY SERVICE AT VALVOLINE! Their technicians are either untrained or lazy. Their negligent behavior directly caused my skid plate to drag on the ground while driving 70 mph on the interstate. While they so graciously refunded the cost of the oil change, which essentially admitted guilt, they refused to reimburse the cost of the tow, repairs, hotel & Lyft. After calling Valvoline to make a claim, they said I would get a call back. Instead I had to call again after 4 days without hearing back from them. Ralph, the area manager, was absolutely rude and unapologetic. He is not a good representative of this company.

Took my car to Valvoline for an oil change. Whoever the person was damage the underbody cover while changing the oil. A week after I was in there I talk to one of the female managers there and she said they will take care of it after all the run around I talk to another manager a man and he finally told me I need to put in a claim but did not have the number for customer support so by the time I was able to find a number for customer support a couple of months when by so after I was able to put in a claim for the damage upper management denied my claim because of it has been months from my oil change. This company is horrible they don’t take responsibility for there wrong doing I will never go to this place ever again the cost of the repair was minimum but to lose a customer for life.

This trip into clive store was very exciting. I had over 500.00 worth of work done. Was always told what they were doing, and how. This crew is very well put together and is led by awesome management. 2150 nw 100th st clive iowa.

I had an oil change done by the valvoline in danielson Connecticut in March of 2025 I don't drive my truck much because I had a wheel bearing going bad. Finally got that taken care of. This past February I had to use my truck to get firewood to heat my house. Just when I arrived at my house turning into my driveway lights came on on the dashboard and no oil pressure. My neighbor that is a higley experienced mechanic checked out the codes. I didn't not start or drive the truck until he could check it out further. On may 25 2026 he pulled the oil filter out canister type and the stand tube was not in the filter causing the filter to implode due to no support from suction. Valvoline claims they can't help me. Because to much time has passed. I have been going to them since 2018 for both my truck and car. Luckily my engine did not blow up. I wonder how many other people have had this problem and ended up losing their vehicle because of their lack of responsibility of even taking care of the problem. I was only asking for less than 200 dollars to make it right for parts to fix it. Thank you. Stay away from them.

I had a Groupon I paid $72.99 for a FULL synthetic oil change. At the Valvoline Las Vegas at 2343 E. Warm Springs Road station I was charged $83.56 on 5/23/2026 for a synthetic oil change as per my receipt. No other service, JUST a synthetic oil change for a RAV4 that I ALREADY paid $72.99 with Groupon for a synthetic oild change. So, in total I paid $156.65 since the Groupon THAT WAS SUPPOSED TO BE USED AS THE FULL AMOUNT FOR $72.99 was NOT credited for the full amount. The whole oil change for SYNTHETIC OIL was supposed to be $72.99 which I had paid Groupon for. My husband took the car in and did not know that it was supposed to be fully covered. I called on 5/29/2026 and spoke to a CSR at Valvoline, Ty, and I was told I could only get $18.99 back. I AM BEING RIPPED OFF! AVOID this place as they will rip you off then try to get away with it. Groupon sucks, too! I would give ZERO stars, but there was no option for that!

Customer service was awesome!!! Best customer service I’ve had in awhile. I will return when it’s time to change my oil again in Goldsboro, NC

I used this company for three consecutive oil change services for this vehicle between approximately 34,000 and 50,000 miles without any prior issues ever being documented or communicated regarding the oil drain plug or oil pan threads. During my most recent oil change service on January 16, 2026, at this location, the oil pan threads failed during service, resulting in damage that required repair at my expense totaling over $640, including the service charge itself. What bothered me most is that everything initially seemed normal until the end of the service. I felt rushed out without receiving their iconic final step of showing me the oil level before leaving. In over 15 years of being a customer, this had never happened to me before. I was later informed the damage was considered “pre-existing,” despite no prior documentation or communication of any issue during earlier services involving repeated removal and reinstallation of the same drain plug. I understand mechanical failures can happen, but situations like this are exactly why documentation and accountability matter. I would encourage customers to request written documentation of any observed thread wear or concerns during routine oil change services.

Went to get an oil change in Erie, CO. Got lucky with no one in line and it was hands down the most efficient and positive oil change experience I've ever had. Quick, friendly staff, and quality work.