WeCreat is a pioneering team dedicated to making creation accessible to everyone.Our story began with a simple yet powerful vision: how to transform complex creative processes into simple, achievable actions?We are a group of innovators and creators who build intuitive laser solutions that unlock endless creative possibilities. Meanwhile, we are passionate believers in the power of creativity as the driving force of human progress.We delve deep into understanding creators' needs and continuously work to simplify their creative journey. From artistic pieces to innovative inventions, we're committed to making the process of bringing ideas to life easier and more enjoyable.We are excited to announce that our Vision and Vista products are now available for sale! These innovative solutions further enhance the creative process, making it even more seamless and enjoyable.We believe that when creation becomes simple, the world becomes more colorful.Follow us to be part of this creative revolution!
WeCreat (wecreat.com) has 226 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Also known as
wecreat.com
Website
wecreat.com
Category
Art & Handicraft
Location
Seattle, Washington
Listed on Consumer Courier
2026
About these reviews
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
I haven't received the product yet, but the pre-sales service has been excellent so far. I received prompt and helpful responses to all my inquiries, which gave me the confidence to place an order. I am currently waiting for the shipment. I will, of course, update this review based on whether the product arrives on time and meets the promised quality.
update 1: nope. they are not even close to follow what they indicate on their website. 3 to 5 business days they say but it is already 5 working days and the parcel even didn't move yet.
QV
Q.V. T.
Posted
Poor product
Poor product, poor software. Device randomly disappears from connection. When it does engrave, poor details on the engraving. I should have bought an XTool instead
JS
Joe S.
Posted
Issues with the product and process
Issues with the Lumos arriving complete were quite cumbersome, with a process that required back and forth. Additionally, there are several issues with the software, including difficulty in finding the correct version. You need to make this much more user-friendly.
KM
Ken M.
Posted
The machine is great when working, Support is not.
The Vision Pro performed excellently when it was working—the machine itself is impressive, and the software is intuitive and easy to use. Unfortunately, the support experience has been very disappointing.
After only two weeks of use, my unit failed completely. Support hours are limited (09:00–18:00 EST), but when I was able to connect with an agent, they were courteous and diagnosed the issue as a faulty motherboard. A replacement was shipped to me with the expectation that I would install it. While I have a background in technology service, the process was far more complex than expected, involving roughly 20 connectors—all glued in place, including a delicate Wi-Fi antenna. Even with my experience, the replacement took three hours, and I believe the average customer would find this extremely difficult.
Unfortunately, the replacement did not resolve the issue. The machine remained nonfunctional and stuck in a raised position. This time support said, after persuasion from me, they would replace the machine. The hoops they put me through with pictures and emails was ridiculous. It took me 2 hours! I know it’s an expensive machine but there must be an easier way to confirm I’m sending it back.
In summary, the Vision Pro itself is a five-star product, but the level of after-sales support significantly diminishes the overall experience. For that reason, I can only give it two stars.
Response from WeCreat· Sep 12, 2025
We’re truly sorry for the inconvenience you experienced. When an issue arises, we usually offer either a part replacement or a full machine replacement. Most of the time, we recommend part replacement to save waiting time, but we completely understand if you prefer a full replacement.
As for packing, we know it can be inconvenient. Because the machine has delicate components, it’s important to follow our packing guide to avoid damage in transit. In most cases, the process should take less than 30 minutes.
Thank you again for your feedback and for supporting our products—we’ll continue improving to provide a better experience.
JP
John P.
Posted
After three weeks of ownership it's…
After three weeks of ownership it's broken. I open a ticket and understand their some part being sent to my house. However after 4 days I have no tracking. Basically I have a new but broken unit and no ideal when I will have the parts to fix it.
JA
James
Posted
I went on there site to purchase the…
I went on there site to purchase the colored wood, prices showed $59.99, membership price $41.99. I emailed them about this and was told the price is 59.99 on sale. They false advertise and don't care what you think. I have one of there machines, but will never buy supplies from them. Xtool is cheaper and they ship from California. Research before you buy wecreat crap.
Response from WeCreat· Jan 21, 2025
Thank you for bringing this to our attention. I deeply regret any confusion regarding our pricing and the frustration it caused. We value our customers and strive to ensure every experience is positive and transparent.
To make things right, we are happy to honor the membership price of $41.99 for your purchase. Additionally, as an owner of one of our machines, you are entitled to a lifetime 30% discount on all materials from our store. This exclusive benefit is our way of thanking you for choosing our products.
Using the account associated with your laser machine purchase, you will see the membership price during checkout.
