Excellent
9,926 reviews
WellBeforeWellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
Showing 529 reviews with 4 stars · Clear filters
Mask stays comfortable with A.
Posted
This mask Is comfortable
Response from WellBefore· Jul 21, 2022
Hi Margaret, We're glad that you find our masks comfortable. Your feedback is appreciated. Have a great day and stay safe.
Tina L.
Posted
Good to have a trusted source for N95 masks for our family, and the subscription model is very convenient. The website is a bit clunky but I found what I needed.
Response from WellBefore· Jul 20, 2022
Thank you for sharing your experience, Tina! We’re happy to hear the products are working well for you! We thank you for trusting us with your N95 needs. :)
JPY
Posted
Customer service at well before is always wonderful. Whether talking via chat or in person, they really listen and try to make things right. They were willing to let me return masks that didn’t fit and get a credit for new ones. My only complaint is that the new version of the kn95 masks (now 4 ply instead Of 5) don’t fit nearly as well as the old ones and are much more flimsy feeling (crumple easily, don’t hold their shape, hard to get a good seal against face). Please go back to the old manufacturing!
Response from WellBefore· Jul 19, 2022
Thank you for the honest feedback, JPY! We're always finding ways to improve our products and services. Rest assured that your points have been noted for improvement reviews. We thank you for appreciating what we do. :)
Steven M.
Posted
I ordered and you delivered. Enough with all this customer feedback, I have more important things to do
Response from WellBefore· Jul 19, 2022
Thank you for this review, Steven. Stay safe. :)
Kathy
Posted
Easy to order. Fast delivery. Only thing is that the masks have a strong smell. Guess that’s just the manufacturer issue. Smell Dissipates so if you open and leave the mask out then it’s fine.
Response from WellBefore· Jul 18, 2022
Hi Kathy, thank you for your review. We value our customers insight on our products and are glad you like our masks. As for the strong smell, we always recommend out customers to let the mask sit out for sometime and the smell will dissipate. We hope this helps, stay safe!
Maria N.
Posted
I ordered face masks. Tho were received in a timely manner on a regular basis. They were of a very good quality and well worth the money.
Response from WellBefore· Jul 17, 2022
Thank you for your kind review! Its nice to know that you think our masks are very good quality and well worth your money. We're glad you chose us for your PPE needs. Take care!
Corlis H.
Posted
I valued the initial interaction. The immediacy of making arrangements convenient for myself to be visited online by a nurse…..then it never happened
Response from WellBefore· Jul 16, 2022
Hello Corlis, thank you for the rating! This is Wellbefore and we sell masks and medical products. Unfortunately, we currently don't offer any online consultations/visitations by nurses or any medical personnel. You may be referring to another service from a different company? We hope you stay safe!
Jon B.
Posted
Excellent service as always. Unfortunately, the masks I bought are a little big for my face. Way better than the previous choices which were too tight on my ears, but far from perfect. No fault of the company, but the process of ordering online. Maybe offer a sample pack of several which allow a person to try them on before having to buy in bulk?
Response from WellBefore· Jul 16, 2022
Thank you for the review and honest feedback, Jon! Rest assured that we have noted your suggestion for review. Stay safe. :)
