WellBeforeReviews of wellbefore.com

Response from WellBefore· Oct 19, 2026

Thank you for your feedback! We sincerely apologize that your order was delivered to the wrong address. While carrier-related delivery issues are unfortunately outside of our direct control, we always do our best to resolve them as quickly as possible. We’re glad our customer service team could assist and provide a resolution. We appreciate your understanding and thank you for giving us the opportunity to make things right!

Response from WellBefore· Oct 12, 2026

Hi Sheri, thank you for taking the time to share your feedback. We’re truly sorry to hear that neither mask size was the right fit for you. Fit can vary from person to person, and we understand how important it is to find a comfortable fit. We offer free exchanges and would love the opportunity to help you find a better fit. Please reach out to us, and our team will be happy to assist you. Thank you for giving us the opportunity to make things right!

Response from WellBefore· Jul 17, 2026

Hi, we're so sorry to hear your package hasn't arrived. Once a package leaves our facility, it's in the carrier's hands and unfortunately outside of our control, but that doesn't mean we'll leave you without a solution. We want to make this right for you. Please reach out to us directly at [email protected] and we'll work with you to get this resolved as quickly as possible!

Response from WellBefore· Jul 9, 2026

Hi, thank you for your review! Sizing can vary from person to person, and we understand how tricky it can be to find the perfect fit. We're also looking into the nose wire concern you mentioned, as that's not something we'd typically expect. We'll be reaching out to you directly to help you explore some options and find the masks that work best for you. We appreciate your patience and look forward to making this right!

Response from WellBefore· Jul 4, 2026

Thank you for bringing this to our attention. We're very sorry to hear that your masks have not arrived despite the tracking showing them as delivered. This is certainly not the experience we want for our customers. Please reach out to our support team with your order number so we can investigate the shipment and work toward a resolution as quickly as possible. We appreciate your patience and the opportunity to make this right.

Response from WellBefore· Jun 2, 2026

Thank you for your honest feedback and for still recognizing the quality of our masks. We understand and respect your concerns regarding the use of AI and its broader environmental and ethical impact. This is important feedback, and we’ll make sure it’s shared with our team as part of ongoing improvements in how we communicate and operate. We truly appreciate your support and your thoughtful perspective. Thank you again for taking the time to share your experience with us.

Response from WellBefore· Mar 9, 2026

We’re very sorry to hear that the masks didn’t meet your expectations this time and that you experienced discomfort. We take feedback like this very seriously and truly appreciate you bringing it to our attention. A member of our team will be reaching out to you directly to discuss this in more detail and better understand what may have happened so we can help find a resolution. We sincerely apologize for the inconvenience.

Response from WellBefore· Feb 13, 2026

We’re very sorry to hear about your experience and truly appreciate you sharing your feedback. We completely understand how frustrating it can be to have difficulty opening the new packaging, especially while on the go. We’re also very sorry that the fit of your WellBefore 3D KN95 Pro mask isn’t what you expected. Safety and comfort are so important, and we understand how concerning a gap under the chin can feel. We’ve already shared your feedback with our team regarding both the packaging and the mask changes, and we’re reaching out to you directly to help make this right. Thank you for giving us the chance to improve and support you.