WellBeforeReviews of wellbefore.com

Response from WellBefore· Oct 22, 2026

Hi, thank you for your feedback, and we’re sorry the pricing and the choice of masks weren’t what you hoped for. The mask types included in this pack and the price are listed in the product description so customers can see what’s in the pack before ordering. We understand how frustrating out-of-stock items are, and we’re working to restock them as soon as we can. Please sign up on our website to be notified when they’re back. We’re reaching out to you directly and hope to help resolve and find the perfect masks for you.

Response from WellBefore· Oct 21, 2026

Hi Karen, we’re very sorry to hear this. We’d like to look into it right away. Please reach out to us at [email protected] with your order number, or the email address you used at checkout, and we’ll check the tracking and delivery details and work to put this right for you. Thank you for letting us know.

Response from WellBefore· Oct 15, 2026

Hi Erica, We’re very sorry to hear your order was seized by customs, and we understand how disappointing that is. Customs decisions are made by the local authorities and are outside our control. Customs duties and fees are the customer’s responsibility, as noted at checkout, but we still want to help with this. Please reach out to us at [email protected] and we’ll work to resolve this for you promptly. Thank you for sharing your experience.

Response from WellBefore· Aug 17, 2026

Hi there, thank you so much for taking the time to leave your review. We are truly sorry to hear about your experience and we sincerely apologise for the frustration and inconvenience this has caused. We have already attempted to reach out to you directly as we genuinely want to help resolve this for you as quickly as possible, but we have not yet been able to connect with you. We would love the opportunity to make this right. Please reach out to us directly at [email protected] and as soon as we hear from you we will make it our absolute priority to get this sorted for you right away. We truly hope to hear from you soon!

Response from WellBefore· Aug 3, 2026

Hi, thank you for reaching out and we're sorry to hear about your experience. We'd love to help clarify what happened with your subscription. After looking into your account, it appears the order may have processed just before the cancellation came through on our end. We've tried reaching out to you directly to walk through everything together and make sure your subscriptions are set up exactly the way you'd like. Please don't hesitate to get in touch with us at [email protected] and we'll get this sorted out for you right away!

Response from WellBefore· Jul 28, 2026

Hi Kate, thank you for your feedback. We want to clarify that our checkout does display a delivery window rather than a single guaranteed date, and we're sorry if that wasn't as clear as it should have been during your experience. We understand how frustrating it can be when expectations don't align with what was communicated, and we take that seriously. We're reaching out directly to help resolve this for you. Please don't hesitate to respond so we can make this right. We appreciate your patience!

Response from WellBefore· Jul 9, 2026

Hi there, we’re sorry to hear that our response did not address your concern and that your follow-up went unanswered. We appreciate you bringing this to our attention and are reviewing the communication internally to understand what happened. We take feedback about our communications seriously and appreciate the opportunity to look into this further.

Response from WellBefore· Jun 8, 2026

Hi Sana, We're sorry to hear you're disappointed with your purchase. We take customer concerns seriously and would like the opportunity to review this with you. Our product listings include the quantity and contents in the product description, but we understand how the images may have created a different expectation in this case. Please keep an eye on your inbox, as a member of our team will be reaching out to you directly to review your order and discuss available options. Thank you for bringing this to our attention.