Excellent
9,926 reviews
WellBeforeWellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
Showing 529 reviews with 4 stars · Clear filters
Stephen S.
Posted
Good mask design but have had problems with the elastic ear loops pulling off.
Response from WellBefore· Jan 31, 2022
We are deeply sorry to hear that, we will contact you soon in order to help.
Lou S.
Posted
Product great. Customer service great too. Things are often out of stock is the only downside.
Response from WellBefore· Jan 31, 2022
Thank you for this beautiful review! Rest assured that we are doing our best to keep up with the demand. Stay safe!
Joe H.
Posted
Good masks. Sold out frequently.
Response from WellBefore· Jan 31, 2022
Thanks for the rating! We're glad the masks worked for you. Stay safe!
Amanda M.
Posted
EDIT: After writing my review, WellBefore reached out to me for a better understanding of my experience and wanted to make it right. Jeff went above and beyond. Not only did he make sure my refund was headed my way, he was going to replace the order at no cost to me. The masks I was looking for were now out of stock but he added me to the list. My new masks showed up today! I am very appreciative for the corrective action and will order again. I ordered a large amount of masks for our family, including for the kids. I ordered by the measurements provided and they were much too small. Customer service was great and the exchanged the masks. The new masks never showed up, but CS kept asking me to wait. After three weeks they never showed up and they verified that on their end. By then, they were no longer offering replacements, just money back. I still haven’t received my refund and I’m out the masks I needed. During this time, I foolishly ordered more masks for my kiddo and those also didn’t show up. They refunded that money as well, which I have yet to see. I would not order from them again!
Response from WellBefore· Feb 2, 2022
Hi Amanda, thank you for your honest review and we are so happy to know we were able to make it right! It was a real pleasure to talk to you and compensate for the troubles, if you ever need anything else, me and my team will be more than happy to assist you and provide any assistance you may need. Have a nice day, and stay safe!
Micherl
Posted
Fast shipping and good protection
Response from WellBefore· Jan 27, 2022
Thank you for your review! If there is anything else you require, kindly reach out to us in real-time on our website or through the standard channels.
CD
Posted
These masks (N99 and KN95 with head straps) were more uncomfortable than I expected.
Response from WellBefore· Jan 27, 2022
Thank you for your support, and your sincere review, CD. Please stay safe and have a wonderful day!
John C.
Posted
Our masks arrived on the scheduled delivery date and we immediately started wearing them to protect against the omicron variant. The masks fit snugly with two behind the head straps and we consider ourselves to be well protected when we are out in public.
Response from WellBefore· Jan 27, 2022
We thank you for the review John and for trusting our products and service. Hope you and your family stay safe!
layman52
Posted
I can't seem to get the nose piece to conform well so it's not a super fit.
Response from WellBefore· Jan 27, 2022
Thank you for your review! We are sorry to hear that your masks don't fit 100% as desired. What I can recommend for your next purchase is that you take a look at the product image gallery for the mask dimensions, to better understand how well it could fit your face. Perhaps you might find a more adequate mask. All the best.
