Ernesto
Posted
Good quality sign, with a lighting misunderstanding handled fairly
Good quality sign, but clearer communication would have helped After speaking with the team, I feel it’s fair to update my original review. There was a communication gap on both sides. The lighting specifications needed to be clearer, and I could have asked more questions before approving the design. The sign itself is really good quality. My disappointment was with the moon in the center, which I expected to light up based on the images. It turned out to be printed artwork, while the lettering and surrounding outlines are illuminated. I understand that this is a custom-made item and that they don’t accept returns. Their team listened to my concerns and offered a $90 partial refund, which I accepted. I appreciate their effort to make things right. We both could have communicated better, and I wanted my review to reflect that. My advice to future customers is to confirm exactly which parts will light up before approving the final design.
Response from Zanvis LLC (zanvis.com)· Oct 22, 2026
Hi there. We are genuinely sorry to hear that the final piece didn't meet your expectations regarding the illuminated areas. We always want our customers to love their space, so we take feedback like this very seriously. mockups can sometimes make it tricky to distinguish between printed uv backgrounds (like the moon in your design) and the actual led neon placement. We need to review the specific mockup approvals and the communication history for your order to understand exactly what happened during the design process. Our management team is actively looking into this and has reached out to you directly via [email protected] to discuss the details and work on a proper resolution with you.