ZIP Moving & StorageReviews of zipmoving.us

I never did get a reply as to why my unload at the new house almost did not happen. If I had not had the team leader's phone number (when he texted he was on the way to pack up on Sunday), I couldn't have been able to contact anyone on Monday. The truck was scheduled to be unloaded on Monday at 4:30. At 4:45 I started calling the office and your number. The woman in the office had me on hold for over 30 minutes and she never picked up the phone. I finally hung up at 5:30. I was unable to get in touch with anyone! Our team leader KNEW on Sunday that the truck was to be unloaded on Monday at 4:30. We asked if it was to be the same crew so we knew how to tip. When he finally answered the phone at 6:00 on Monday, he said he was not working on Monday. He said the "office" was supposed to have called me to let me know they wouldn't be coming. WHAT!!! I was LIVID! We had no idea there was a change. The team leader DID show up at 7:15 with a team and they unloaded us. They left around 10:00 PM. But please know the panic we had between 4:30 and 6:00 not hearing from ANYONE! Fortunately, we only had one item that was lost - but no one told us what happened to the garden table. Nothing was broken and our job was finally delivered. Not sure why there was a break down in communication from the company.

The job got done.

I did not appreciate the movers asking me for a tip and then telling me how much I should pay them

My experience was ok. A two day move was compressed to one upon initial arrival and that turned out to be a poor decision. The effort took MUCH longer than estimated and resulted in a 15.5 hour day. It was too long. Things were moved that weren’t supposed to and vice versa. Damage to moved items and walls on both ends of the move that requires touch up/repair. Items are missing….im hopeful some of them appear as they were special and were not supposed to be moved to begin with! All the additional energy and effort resulted in a refund of only $1097 on a $10k move. Just enough to cover tips and food for the movers.

The team moved very quickly however, when unpacking at my new residence, the dropped things, hit walls and left items on their truck. When I called Zip, I received no follow-up.

They did okay with handling all of our furniture and not hitting walls. One man complained about how heavy the boxes of books were, and I could only think, but that is what you're here for. I was a bit nervous, that they did continuously put 3 boxes together on a dolly that they never looked to see what was in the box at the bottom - as to whether it should have that kind of weight on it. I knew there was no fragile items in the PODs, but still there had to be some that were "labled nothing on top" The real negativity happened at the end. I had to pay a minimum of 3 hours. The job was to remove items from two pods and bring them into our house. It was a great deal of furniture and boxes. They finished before the 3 hours were up. Because we were moving the rest of our belongings into a home we had quasi-moved into last year, I asked them to move some things around inside the house which they had not brought in and the leader of the three said that is not what I paid for and they had another job to go to. I paid $640 for those 3 hours and I couldn't believe they had scheduled another job so close to mine assuming mine would be over early. I had used a different company when we initially brought items over to our house (we had an addition being built - hence the pods). That company personnel seemed more concerned about our things and were just in general more personable. I just got the feeling Zip personnel were thinking about their next job the whole time they were working for us.

The movers were WONDERDUL. They were VERY professional, on time and very respectful of my belongings. My issue is with the company and their prices. I'm a single mom and needed movers so I'm stuck. However the price I paid came out when broken down to the workers making 71.00$/hr. One we all know they didn't get that amount and more importantly I'm in Healthcare and I DONT make 71.0$ it's a bit much...the company needs to be more consumer conscious.

The team was great, professional and completed our move on time. I appreciate that they went above and beyond to help us pack some on-site material that we weren't able to prepare in advance. I only reduce stars because they damaged some areas in the home. They filed a report, but there was no outcome or compensation for the damage that was done to the home. Again, that's of no fault to the team, but I didn't love that the company didn't make it right.