Home Buyers WarrantyReviews of 2-10.com

I have had 2-10 Home Warrenty since we purchased our home in 2010. I have the Supreme Service. I have use them for multiple appliance and HVAC issues. I have had great service even when a contractor that didn't perform a expected. They replaced the contractor and my issue was resolved satisfactorily and within a satisfactory time frame. I recommend them as a good home warranty company.

My AC has been out since July 31st, 2025 (26 days and counting). The unit is a 1998 Goodman system with a blown compressor, refrigerant leak, and obsolete R-22 refrigerant. Both technicians sent by 2-10 confirmed that the system is NOT repairable (according to standard practices in the HVAC industry) and needs full replacement. I have Supreme Coverage with the Luxury add-on, which removes the $3,000 cap and covers replacement up to $25,000. Despite that, 2-10 has stalled, sent multiple techs to fish for cheaper bids, and even altered my online contract mid-claim to try to reinsert the $3,000 cap after I escalated. I have called 14 times, emailed 5 times, and even sent a letters to their executive team, all of which have been completely ignored. Meanwhile, my home reached 88°F inside during a heatwave. My husband and I both suffered heatstroke, and I was forced to spend $1,265 out-of-pocket just to survive (portable AC units + non-covered costs). I had to essentially sign a blank check promising that I would handle all "non-covered" costs in order to proceed with help, and four separate folks in the claims department (Oliver, Karen, Valerie and Andy) have assured me that I am eligible for a replacement unit, and despite the fact that this is nearly the same price that my current service technician quoted as it would be to repair the compressor, replace the broken lines that leak, and reinstall the discontinued R-22 refrigerant, 2-10 has willfully ignored all the facts and continues to give me the run around. This is bad faith insurance at its worst: delay, contract manipulation, and total disregard for customer safety. Kelli G DID reply publicly to me, inviting me to send a private facebook message (which I did 7 hours ago, and they used that to block me from being able to see comments / post)

I've been trying to get service for my HVAC unit since before the middle of July.. they have yet to supply a reliable contractor.. the first one was a no call/no show at least twice.. the customer service I have recieved horrible except this one lady I talked to.. I've been hung up on several times by several several different agents.. then when you ask to used a local contractor they only allow you a $300 reimbursement unless it is an approved service.. which is code for we're not paying for it cost too much.. the second, contractor never contacted me at all.. no call or text.. no appointments in the portal..NOTHING‼️‼️‼️.. then when I contacted 2-10 again..all they told me was that my case had been assigned to dispatch and it would take 1-3 business days for them to get back to me and to check my email.. if they haven't haven't reached out to me by then.. give them a call back.. why do i have to keep contacting you for a service I've already paid for.. what happening to doing your job and following up to make sure the service is completed.. also I called about having service electronic service for my appliances.. they said that each appliance would have to be a different service call which would be $100 each..I definitely will NOT be recommending 2-10 Warranty company to anyone that I know

We paid them about $800. Freeze and dryer had issues. They denied the dryer problem because the part they say is malworking is not covered, and that is inconsistent with what the technician said. They can't get it to me in writing. The technician himself has 1.2 stars on yelp... The freezer coverage, turns out, is limited at $400 minutes the $75 I paid and the $160 they supposedly pay the technician. So I get almost nothing. Also really bad customer service with repeated 7-10 minutes hold. Everything about this company screams go somewhere else.

We have had (and are continuing to have) an awful experience with 2-10. Our dishwasher broke two months ago and we are still waiting for them to order the part for the technician to replace it. They have sent four different dishwasher repair companies out, and these guys either wouldn’t show up or wouldn’t submit the report properly and we would be back at square one waiting for 2-10 to send someone else out. Every time we call their customer service they either tell us a lie (like the technician is coming today to fix it), or hang up on us. We have two kids under two and going on two months with no dishwasher. This company is an absolute scam and I would not recommend using them for your home warranty.

If there was less than a 1 star, then I would give it! I called for a plumber for a simple toilet plunge task. They have NO PLUMBERS in my area. I had to find a plumber, make him write up an estimate, get it approved, then he could do the work. Plumbers do not like having to wait until their estimate is approved so it was a real hassle. I mean if I have to find my own plumber, then why do I have a home warranty?? Save yourself money and tons of aggravation and on top of that I could hardly understand the customer claims people. The woman had to spell out 50% of what she was talking about.

This company is NOT interested in the best interest of the consumer. They will go to ANY length to push out a claim for non-payment. The hold times are ridiculous. I was on 3 way call multiple times for over an hour with the 2-10 representative and my out of network contractor (due to long wait time for in network to 2-10). We were on these call for well over an hour some times close to 2 hours with several holds in between. The questions go round and round to each and every component of the HVAC system. The contractor was very accommodating, however, once ALL required diagnostics and information was submitted, 2-10 required a second opinion from their in-network vendor. This would have pushed the repair out another 2 weeks to a month in the Full June/July Heat (currently 104 degree index). Not worth the money, time and energy fighting with these crooks over the pennies they will agree to pay. SAVE YOUR MONEY and TIME!!!!

I just read a review on here about a woman in VA who was without AC for 14 days in the heat, and it pissed me off even more what we've been dealing with. I'm in Virginia, and we're about to experience a heatwave. This company has made it clear that they do not care about you, but only about themselves and what works for them. I have been without AC for over two weeks, and they have shown little to no concern about having our AC fixed. First, they ordered a part that couldn't be used. Then, they said they would have to place a new order. However, it has been over 24 hours, and no order has been placed yet. How long does it take to place an order? My husband has called multiple times, and their response is, "We will try to put it in by this afternoon." Again, how long does it take? These people know we're about to be hit with a heat wave. So, if you want a company that truly is there for you, don't go with this company. It's disgusting the way we've been treated for almost two weeks now, with no end in sight yet. We have purchased portable AC units for our home and dehumidifiers, and we probably would have been better off paying for the AC ourselves, since these people don't seem to care. I should have learned a lesson when our oven broke, and it took a couple of months to repair. Do not trust them.