Home Buyers WarrantyReviews of 2-10.com

I was on the phone today 3 different people and ended up with a denial for my furnace after 20 years of them servicing this system im disappointed after years of trust they told me because it’s not normal wear and tear when they had my home since 2006 they lied to me and stated a written diagnostic was given when thre Contracter stated he did not submit one I was on the phone when the guys stated he would submit one and the man on the phone wrote himself that the dampers weren’t built correct when is was installed I’m like what so the contractor says I never told them that the agent kept asking me how is it the furnace and I told them it’s not working after test done and call gets disconnected I call back this guys says get ur own contractor I said no when I’ve been paying u then I get a lady after to make a complaint about the lies and stress anxiety they are causing me she escalated it to a manager whom is supposed to return my call urgent and nobody called back i invested 20 years for these people to treat me like I serviced my own home they sent out contractors who don’t even get vetted first my system need to be replaced after 20 years and I have to do it what do they cover ? Manager will call back and lie to me again it’s just insane I’m going to have to obtain an attorney I’m so sad I have been down all winter and they just told me today I froze months for nothing they still will not cover my pain and suffering has been severe lack of proper communication also just terrible I would not wish this on anyone I used to love 2/10 it’s gotten bad big scam

Still waiting for them to fix my refrigerator. It's been 13 days now. I've had this insurance for 5 years and this is the 1st time using it. You have to call there billing dept to speak to anyone and they can not help you or put you in touch with anyone. I had American Home Shield I should have never left them. This has been the most awful experience ever. All I want is a refrigerator that works. Whatever you do as a home owner DO NOT GET 2-10 get American Home Shield they help you and you speak to a real person. 2-10 your company is not professional awful service whomever gave your company a business license has a great sence of humor. Shame.

THIS IS A SCAM BUSINESS DO NOT DO BUSINESS WITH THIS COMPANY!! I WILL BE REPORTING THIS BUSINESS TO THE COLORADO SECRETARY OF STATE!! I would give this business zero stars if I could. My water heater went out, worn through and leaking. Filed online. contractor came out, gave it a look, and left (5 minutes). Service request showed there would be "uncovered expenses". I authorized expenses. Never heard from contractor again. Called 2-10 customer support - nothing they could do. Called Warranty Claims line - hangs up on you saying they are "experiencing high call volumes" regardless the time of day. After over a week living in a home with no hot water and sick family members, I called another contractor and had my Water Heater replaced the same day!

We have been paying for this warranty monthly for approximately five years, and during that time 2‑10 has sent contractors out once or twice a year to add refrigerant “Freon” to a system that is clearly failing (as we've been told multiple times by their the technicians who add the freon. Despite these repeated visits, the underlying issue has never been repaired. This winter, our HVAC system failed completely — during the coldest temperatures of the year, with outdoor temperatures dropping into the 20s. As of today, 2‑10 has still not sent a technician to even inspect the system, let alone repair it. This delay has left our family of four, including our two daughters, without heat for over a week in dangerously cold conditions. Our experience aligns with numerous public complaints about 2‑10 Home Buyers Warranty, including hundreds of BBB complaints in the past three years, many citing delays, denied claims, and difficulty reaching customer service. We've experienced all of that are more. It is impossible to get anyone on the phone, sometimes waiting over an hour only to be hung up on. We highly recommend you AVOID this company and their parent organization FrontDoor.com / FrontDoorHome.com They will do everything they possible can to avoid covering any systems, appliances, or other covered items in your home.

Horrible service and terrible warranty. Been given the run around for days. I’m on day 5 with no heat. No return calls, refusal to let me speak with a supervisor. The contractor they sent was incompetent and when I out in a complaint and asked not to have him return they sent him again and he basically said he “didn’t know what to say”. Needless to say we are without heat still. As a real estate Broker as well I will do my best to tell everyone agent I know to never ever use or recommend this company. Complete scam

The absolute worse home warranty company you can work with! Avoid at all costs. They are simply a call center that takes no accountability for extreme delays, bad repairs, contractors not showing up, incorrect charging, and everything in between. You will only lose time and money working with this company.

Extremely long hold times. Every agent just passes you around until you hit a message that says they can’t take your call because they’re too busy. If they do call you back they can never resolve your issue or the call “drops” and you’re back to square one. The biggest headache.

I have worked in the home services industry, I have worked with various home warranty companies. I have never never never been on hold longer than 20/30 minutes. I am currently 2:17:58 hours on hold YET to speak with someone after getting hung up on when we were “transferred” (after being on hold for 48 minutes). Never had an issues with them until this past year. Absolutely ridiculous.