Home Buyers WarrantyReviews of 2-10.com

they website told us to login to Home portal to request for service. This process looped around and we are never able to get the result. Horrible service. We also are not able to add our email. They web site all about selling. Because we got contract thru New Home Builder otherwise we would never buy their service. Terrible Service. All they do is sell and after that good luck.

Total scam. Nothing is covered, despite having the premium package. Have to wait days to get a technician out and still have to pay the service fee if the issue isn’t covered by the warranty.

Absolutely worst experience possible. MY AC went out and I contacted 2-10. They directed me to their recommended HVAC company and set up a service call and I paid $89 up front for the call. When the tech arrived he informed me that I didn't have a valid warranty in the system (???) but went ahead and looked at the unit. He told me the unit needed to be replaced and would run around $8K. I contacted a HVAC repair company I'd used in the past and they replaced the unit for $6K. I was then told by 2-10 that they wouldn't cover anything because mold was the cause of the unit failing. The company that did the replacement said the cause had nothing to do with mold. Then 2-10 said they declined the case because I had the work done without receiving prior approval. It was 95 degrees out and my AC was broken.Whatever 2-10 could do to not be held accountable...

I would give 2–10 Home Buyers Warranty zero stars if I could. They seem to find absolutely any excuse to deny coverage, even for issues that should be covered under the warranty. After paying for the plan, it’s incredibly frustrating to still end up paying out of pocket for repairs. Don’t waste your money on this warranty. You’re better off calling a qualified service technician directly when something breaks. In the end, you’ll likely save yourself both time and money—and avoid the frustration of fighting over denied claims.

My wife and I have had 210 send out the worst contractor to repair our AC unit. Over the last three months, piedmont heating and air has been absolutely terrible with both repair work and customer service. To the point that we refused to let them in our home. We finally got the approval to have a contractor of our choice come to inspect and produce a diagnostic referral to have our unit replaced under our warranty coverage. It has been now 8 days since the contractor came out to our home. He is ready and able to preform the replacement but has been waiting on a call from 210 to get confirmation. They have not called him. My wife today has spent yet another hour and a half on the phone trying to get this resolved. Mind you for this week she has spent a total of nearly 8 hours on the phone between being on hold and getting called back. Today she was disconnected and once we finally had someone call back, we were told that the next phone call from someone that could help would be in 2 business days!!! Here in Ga, the heat index has been over 100 the last week. Now we will have to wait even longer with our kids, pregnant niece that is having a high risk pregnancy my wife that has been recovering from surgery and family pet in a home that has an indoor temperature that approaches 90 degrees on some days. This is an absolute joke of a warranty company. Piedmont, a contractor that 210 contracts with has failed to do this repeatedly over the last 5 weeks, yes 5 weeks. This is starting to smell like a better business bureau issue now.

If I could give 0 stars to 2-10, I would. We had our HVAC system break down in the middle of summer, in high heat, with kids at home. After we went through the process and 2-10 agreed that no one could come out on an emergency basis, they gave us a preauthorization code to use an out-of-network contractor to fix the issue. Afterward, when we go to get reimbursed, they refuse to pay anywhere near the cost of repairs. This is straightforward lying, and I would not recommend a 2-10 warranty to anyone.

Used it 3 times, deny more claims than they honor, businesses sent to my home, unprofessional, dishonest and inconsistent quality of work. The process and coverage have so many loopholes to benefit the warranty co. A total waste of money.

It took 11 days to fix my A/C. 8 days to fix my frig. They use refurbished or used parts that don't last. My A/C didn't even last a year before it failed again. This time I wanted to use my contractor. He fixed it in a 2 days and did it at a discount. They wouldn't pay for an new part only a used one. I live in TX. You can't live without A/C in the summer and making someone wait 11 days or more for crappy parts is not right.