Home Buyers WarrantyReviews of 2-10.com

If I could give this company a negative number I would. I bought a home last year that came with a 1 year warranty on my AC unit that was 15 years old. My AC went out and they sent a contractor who replaced a coil that cost me out of pocket $300 + and didn't fix the problem. The contractor repeatedly said I needed a new unit, but 210 wanted to replace parts and refurbished parts at that. The compressor was the problem and I first authorized the purchase of a "new" compressor, but specifically told them I didn't not authorize the use of refurbished parts and would instead take the ridiculous cash offer of $900. They never called me back as they said and ordered the refurbish part which now they not only want to charge me a 20% restocking fee, but they also want to charge me $100 service fee for what the contractor would receive if installing the compressor that I didn't authorize the purchase of and which is not being installed. You heard that correctly, a charge for installation of something that isn't being installed. DO NOT USE THIS COMPANY! It is a joke!!

I have been with 2-10 for roughly five or six years. I have multiple properties covered and have never had any negative experiences until the past few weeks. I called to leave a simple complaint about a vendor that was dispatched to repair a dishwasher when they did nothing and just took a few pictures and did not complete an inspection. Pawned it off on an electrician. The electrician came and provided a thorough inspection and deemed all electrical receptacles are fine, the issue is indeed, device related. The original appliance company was dispatched again, but then tells me they will not work on it because it is hard-wired (they will not turn off the power from the breaker) and there is a "loose" wire under the device. The wire also needs to be addressed and said to call an electrician to fix the wire within the dishwasher. After multiple calls to 2-10, I thought I was getting somewhere, but their customer service apparently doesn't take or save any notes in their computer system. They told me multiple times, there is no record of your calls. No record of any conversations. No records at all, then get told someone will call you within 2-24 hours after researching, to never receive any call back. It was like pulling teeth to have them escalate my call. I called back because, you guess it, my call never came. Only to be told, I cannot locate your agreement, or your dispatch. Someone will need to call you who has access. They cannot provide any call confirmation or verification and I am simply relying on a gust of wind at this point. Utterly frustrated. I paid another company to come inspect and provide me with a detailed quote of what the issue is and how much it will cost and 2-10 said they will not accept it and will not provide it to their dispatched company.

I rarely leave negative reviews, but my experience with 2-10 Home Warranty has been beyond frustrating. What should have been a straightforward warranty claim turned into a drawn-out process filled with delays, poor communication, and constant runaround. Getting someone to actually provide clear answers felt nearly impossible. Every step seemed designed to waste time rather than resolve the issue. When you pay for a home warranty, you expect peace of mind — not endless phone calls, excuses, and waiting weeks for action. The contractors were never assigned but I was charged fees, very disappointing, and the lack of urgency or accountability from customer service made the experience even worse. At times it felt like the goal was to avoid covering the repair instead of helping the customer. I understand no company is perfect, but reliability and responsiveness matter when people are dealing with home issues that affect daily life. Based on my experience, I would not recommend 2-10 Home Warranty to others.

2-10 home warranty to cover appliances. Bought this house 30 days ago and today the dishwasher started smoking and kicked the breaker. 2-10 gave me $150! 🤣 I guess that pays the taxes. What a joke.

I would have given this company more stars based on my prior one-off small jobs experience but this most recent one was so bad I have to warn others to avoid this company. My fridge went out, they sent a technician to confirm it was done. 2-10 kept telling me the technician would deliver a new one (he laughed and said no that's not how their company works-as he knows more about how their company works than they do). They gave me a delivery date of two weeks after all this (without a fridge) for a Monday, but instead, their third party travel delivery company tried to deliver it a week early with a 20 minute notice. I rushed home only for them to not be able to fit the fridge through my door. They tricked me into "rejecting" the fridge with it not fitting through my door even with the door off, and it was a shit show thereafter. I called almost daily waiting 1-2 hours most times. They told me it would still be delivered on the original Monday (two weeks from the incident). Monday came and went, I called daily, they told me it was lost didn't know where it was and promised me it would be delivered Thursday or Friday, which it wasn't. Then they told me it would be Monday, when it didn't come Monday, I called and they found their information and Lowes didn't match but that it would now be delivered within 1-5 business days, then I got a call 4 days after that, that because I rejected the fridge and they don't TAKE INTO ACCOUNT MEASUREMENTS IN THEIR CONTRACT, that I now have to accept the measly $800 cash offer instead and go get my own fridge. Mind you, it's been almost a month, and they have dragged this out, misinformation every call, no one knows what's going on it's like they're all working for a different company. Mind you, I called and confirmed they had my measurements which was a blatant lie on their end. The check will take up to another two weeks to get here, if I even get it. I've lost food, can't cook or meal prep so I've wasted so much money getting take out, I've had to buy ice daily. WHAT A NIGHTMARE DON'T WASTE YOUR MONEY, TIME OR ENERGY.

Worst company ever. Our new home builder company uses them. Our AC unit went out 8 times. They started our 1-year drywall repair and other things but never came back to finish. I had to move things around the house and they don't care we have small kids.

This is a new house. My outside unit - Heat Pump - failed with 2 months of warranty remaining. I called my HVAC company and they told me the equipment was under warranty but not the labor. The tech installed a bypass so we could have heat and I contacted 2-10. They sent a Tech over who said the system had been tampered with and they denied the claim as a pre-existing condition. Despite my appeals I had to eat about $1,800 in repairs. Keep in mind, each phone call puts you on hold for 45 minutes or longer. Of course my original sales rep is nowhere to be found and doesn't return calls. 2-10 lives down to the stereotype of a warranty company that turns everything down.

I’ve had to put in 3 service requests since December for the exact same heating issue, and it’s honestly been beyond frustrating. The most recent one was March 9th, and instead of sending back the same contractor who already came out (and collected the $100 service fee), they keep sending different contractors every time. So now I have to explain the whole situation all over again, and then spend more time calling them to fix THEIR mistake. This process is exhausting and takes way too much time, especially when you have a family depending on heat. We’ve literally been sitting in the cold longer than we should have because of how unorganized this is. On top of that, trying to contact them online is almost imposible. The system keeps logging you out, so if it’s after hours there’s basically no way to get help or even follow up. At this point it just feels like a loop of paying fees and getting nowhere. I expected way better service than this. Update: I've since learned that if you put in your service request via online there computer has no way of knowing this is a repeat service and to assign you to the last technician. In my opinion this is something that needs to be fixed in the system, most especially since getting in touch with them online is somewhat of a circle. You you try to message them it logs you out...You log back in and it contact and you are again logged out. So, my advice is if you're having repeat problems, call them. There customer service once you reach them is very good.