Excellent
61 reviews
accessibleGOaccessibleGO is the first-ever hotel booking service built exclusively for people with accessibility needs. With proprietary accessibility information for thousands of hotels across America, special discounted rates, an unparalleled customer service experience, and access to a dynamic community of like-minded travelers, you can trust that when you book with us— we’ve got your back.
accessibleGO (accessiblego.com) has 61 customer reviews on Consumer Courier, with an average rating of 4.9 out of 5.
61 approved reviews, newest moderated first
juan
Posted
I love the personal attention and diligence in following up with hotel. thank you.
Response from accessibleGO· Jan 29, 2024
Hi Juan - Thank you for sharing your experience. We handle each booking with the utmost care to make sure that your specific needs are conveyed to the hotel. Thank you for your feedback!
customer
Posted
Patch kept me updated on my reservation and made sure I had an accessible room. Very easy process.
Response from accessibleGO· Jan 29, 2024
Thank you for your feedback! We appreciate it. We are here to help and make the travel booking process hassle-free.
Customer
Posted
I asked a pretty significant question, I was given a very prompt reply.
Response from accessibleGO· Jan 29, 2024
Thank you for this feedback! We appreciate it!
cora B.
Posted
don't know if this is part of your service but we weren't on the first floor. do you ask them that? otherwise your service is amazing & so needed thank you
Response from accessibleGO· Oct 29, 2023
Hi Cora, many thanks for the kind review! We checked our booking system and we apologize that we did not find record of first floor room request, though we always do our best to secure this for our customers because we know how important it is for safety. In general first floor room assignment is based on availability upon check-in as hotels don't always have all of their mobility-accessible rooms on the first floor. Thank you again for choosing accessibleGO! We are always here to help and we will note in our system to look out for this request for when you book with us.
Mary
Posted
This has been an amazing experience. Booking the hotel is easy and my specific questions regarding the room accessibility for my specific needs or answered. The representative I worked with went above and beyond to be helpful and follow up. I will definitely use this site in the future.
Response from accessibleGO· Jan 29, 2024
Hi Mary - Thank you for your kind words. This is exactly what we are here for. We know that the experience must be specific to you. Looking forward to assisting with your next trip!
Kay
Posted
AccessibleGo was a great help figuring out which hotels had the accommodations our daughter needed to have a safe and pleasant stay. They were persistent and diligent in contacting hotel personnel to find out whether her scooter would fit through the doors and which rooms actually had grab bars where she needed them. All communication, both on the phone and through email, was professional, courteous and friendly. We are so glad that we found out about this service! We definitely will be using accessibleGo again when we make travel plans with our daughter.
Response from accessibleGO· Jan 29, 2024
Hi Kay - It was quite a journey to find the hotel that fit the bill! So happy it all worked out. We are looking forward to the next trip. Always here to help!
Bonnie
Posted
We haven't yet been to our lodging yet, but accessibleGO has been very helpful communicating with the hotel about our accessibility needs.
Response from accessibleGO· Jan 29, 2024
Hi Bonnie - Thank you for your kind words. We are here to help to ensure that the hotel knows about your accessibility requests.
Janette
Posted
Nice hotel and nice room. We were placed on 5th floor and I would have preferred the ground level for fire reasons since I cannot walk downstairs. The walk-in shower was wonderful since I cannot climb over a bathtub.
Response from accessibleGO· Jan 29, 2024
Hi Janette - Thank you for sharing your experience. We do our best to get first floor room assignments, but not every hotel has all of the accessible rooms on the ground floor. However, we know this is very important. Thank you for the feedback!
