AnswerFirst Reviews | Read Customer Reviews of answerfirst.com

AnswerFirst Reviews | Read Customer Reviews of answerfirst.com

AnswerFirst reviews

Showing 14 reviews with 4 stars · Clear filters

Paul L.
Posted Mar 15, 2024
Following Script
Sticking to the project
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GAYLON L.
Posted Mar 12, 2024
timely messages
timely messages
Response from AnswerFirst· Mar 13, 2024
Hi Gaylon, thank you for the feedback and thank you for your business! If there's anything we can do to earn that fifth star then please let us know.
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ChrisM
Posted Feb 5, 2024
So far, so good
Good customer service. Nice white-glove set up experience. So far, so good.
Response from AnswerFirst· Feb 6, 2024
Hi Chris, thank you for the positive feedback!
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Laurie
Posted May 4, 2023
Easy to work with
Easy to work with. Very friendly
Response from AnswerFirst· May 4, 2023
Hi Laurie, thank you for taking the time to leave us this great review. We are happy to know that your experience has been a good one. We look forward to continuing to provide you with excellent service. We appreciate our partnership!
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Michael D.
Posted Mar 31, 2023
All in all
All in all, they do a good job. I went through a number of services before I tried Answer First. They record each occurance so you can hear the entire gist of the conversation. There are times the person answering mispronounces the office name (my surname). There are also times the rep seems confused about what they are supposed to say. A recent solicitor was on the line for over 6 minutes and the rep actually put him on hold...we get billed for minutes. Requests and responses are, at times, unclear to the caller. I guess there are always going to be THOSE calls.
Response from AnswerFirst· Apr 2, 2023
Hi Michael, thank you for taking the time to leave us this review. We appreciate your feedback with respect to your account. We will share this feedback with our team and will take a look at your account to see if there is anything we can do to assist with the issues you have provided. We appreciate our partnership!
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Jeannie S.
Posted Mar 20, 2023
The experience so far has been good
The experience so far has been good, the answering service does not get many calls but it is nice to know someone is answering. I would prefer that my callers to not hear the recording beep but apparently that is not optional.
Response from AnswerFirst· Mar 21, 2023
Hi Jeannie, thank you for taking the time to leave us this great review. We are pleased that your experience thus far has been good and that you have peace of mind that your calls will be answered. There are options with respect to the recording beep. We will have a member of our team reach out to you directly to discuss. We look forward to working with you and appreciate our partnership!
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