AnswerFirst is a 24/7 live answering service and inbound call center. We provide answering services and contact center solutions to thousands of businesses around the globe. Our Customer Service Professionals are experienced customer service experts that provide first-class customer service experiences to our clients' customers.We offer the best pricing in the industry. No contracts or long-term commitment required. Pay-as-you-go and only for what you use. No overage fees or complex plans and no additional charges for nights and weekends.
AnswerFirst (answerfirst.com) has 212 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
Also known as
answerfirst.com
Website
answerfirst.com
Category
Computers & Phones
Location
Tampa, Florida
Listed on Consumer Courier
2026
About these reviews
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
Easy set up and billing for service. Love that I can change the script. Customer service to work on my account or answer my questions is quick and efficient. I don't like the spelling of the customer's information before the full message is delivered. It disrupts the flow of information.
Response from AnswerFirst· Sep 15, 2026
Thanks for your review, Kerry! We’re glad to hear setup has been easy and our team has been quick and helpful. We also appreciate your feedback about how customer information is delivered and will be sure to share it with our team. Thanks for choosing AnswerFirst!
CE
CHARLES E.
Posted
Getting a report every morning is good…
Getting a report every morning is good for us to keep on top of things and to do follow ups
Response from AnswerFirst· Aug 28, 2026
Thanks for your review, Charles! We're glad to hear the daily reports are helping your team stay on top of things!
CP
Christopher P.
Posted
Getting lots of bizarre and out-of-town…
Getting lots of bizarre and out-of-town type calls - even a hang-up call?!? But they all do have one thing in common - I am getting billed by Answer First for them.
Also, the minutes on the billing seemed high and are NOT shown by call. This needs to be corrected right away so I can tell how long was spent on the phone with each caller. Otherwise, generally happy with the deal.
Response from AnswerFirst· Jul 6, 2026
Thanks for your feedback, Christopher! We're glad to hear you've been generally happy with our service, and we appreciate you bringing these concerns to our attention.
While there may be opportunities to reduce the number of misdirected or unwanted calls that reach your account, our Customer Service Professionals must answer each call before determining whether it's intended for your business. Because of that, those calls are billable.
Regarding your billing, our Client Web Access portal provides detailed Account Activity and Message Summary Reports to help you review your usage. If you haven't already, we'd be happy to help you get set up and show you where to find this information.
If you'd like us to review your account, discuss ways to minimize unwanted calls, or answer any questions about your billing, please contact our Customer Service team at [email protected]. Be sure to include your account number and password (if applicable), and we'll be happy to help.
KF
Kevin F.
Posted
Chief Financial Officer
The people were great.
Response from AnswerFirst· Mar 16, 2026
Thanks for your review, Kevin!
GC
Glenn C.
Posted
Well informed staff willing to answer…
Well informed staff willing to answer all our questions and work with our cumbersome purchasing system
Response from AnswerFirst· Jun 12, 2025
Thanks for your review, Glenn! We're glad our team has been helpful, and we look forward to continuing to work with you!
TP
Thomas P.
Posted
Good experience so far
Good experience so far. Some trouble with cost of junk calls, but resolving that now. Customer service very good.
Response from AnswerFirst· Dec 30, 2024
Hi Thomas, thank you for taking the time to leave us a review and I hope we can figure out the issue with the junk calls to earn another star. Thank you for your business!
ST
Stacey
Posted
I have very specific needs
I have very specific needs. Answerfirst has done a good job of meeting them. Thank you.
Response from AnswerFirst· Jun 18, 2024
Hi Stacey! Thank you for the positive feedback and for your business!
KC
Keenan Construction I.
Posted
good but....
I like the service and my customers don't seem to know that they were talking to an answering service. My only complaints are the charges for callers that are soliciting services and the total billing charges seem a bit high for a startup business. that's the only reason for four stars instead of five stars.
Response from AnswerFirst· May 29, 2024
Keenan, we’re so glad to hear that you and your customers are enjoying our service, and we understand your concerns regarding billing. We continuously strive to provide competitive pricing, especially for startups, but please feel free to reach out to our customer support team at [email protected] to discuss your concerns in more detail!
Thanks for your feedback and for being an AnswerFirst client!
