AnswerFirstReviews of answerfirst.com

I've been using this service for a couple months and not 1 appointment has been scheduled using your service. I will give 1 more month to see if it's worth the continued investment.

I pay more for discarded calls than I do for actual calls coming in to the call center. I was told it was because I put the call center number on social media or announced it, which I did NOT do since I when I decide to change companies, I would not have to update our phone number. I also explained we had the service for a month with the number they provided to us and that number had a lot of discarded calls. I am currently researching other companies since it appears that when we do not have a lot of calls coming in it just so happens that numerous “discarded” calls come in to increase our bill. Not happy at all

The method of taking information for a temporary script change has caused us tremendous grief. It is not followed by every operator, and it is not deleted after the temporary amendment has expired. Also, operators seem "afraid to think" for themselves and seem intimidated about being practical. They cling to the script like a poorly programmed Roomba Robot - (hit the wall, back up and keep doing the same scripted thing with total disregard for the result.) They also seem reluctant to transfer to Tier2. This wastes provider time. Did not follow the protocol for weekend calls to the PA first, Doctor Second and only followed the old temp script to call me first from three or four weeks before. When I argued that I should not be called first, they argued back but did not escalate or offer to call the PA on call. That was the last straw.