AnswerFirst Reviews | Read Customer Reviews of answerfirst.com

AnswerFirst Reviews | Read Customer Reviews of answerfirst.com

AnswerFirst reviews

Showing 5 reviews with 3 stars · Clear filters

Stephanie M.
Posted May 15, 2026
There are just some disconnects that…
There are just some disconnects that need to be ironed out. The cost is extremely high but they are willing to work with you to try to help with that. Overall I am looking for another company at this time.
Response from AnswerFirst· May 15, 2026
Hi Stephanie, We appreciate your feedback and apologize for the issues you’ve experienced so far. We've reached out directly to schedule time to discuss your account and better understand the concerns you’ve encountered so we can work toward resolving them as quickly as possible. We appreciate you choosing AnswerFirst and look forward to the opportunity to make things right!
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Doreen S.
Posted Mar 12, 2024
I don't think this is for us.
I don't think this is for us.
Response from AnswerFirst· Mar 13, 2024
Hi Doreen, Thank you for taking the time to leave us this review. We appreciate your feedback. We would love to learn more about what we are not doing right. Please email [email protected], at your convenience, and we will be happy to schedule a time to discuss your account and what we can do to make sure your account is running as smoothly as possible.
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Yossi B.
Posted Oct 29, 2023
They have good service
They have good service But sometimes they don't follow my instructions
Response from AnswerFirst· Oct 30, 2023
Good morning, Yossi, thank you for taking the time to leave us this review. We appreciate your feedback. I am sorry to hear that sometimes AnswerFirst does not follow your instructions. We did take a look at your account and do not see any reported issues. We would love to learn more about what we are not doing right. Please email [email protected], at your convenience, and we will be happy to schedule a time to discuss your account and what we can do to make sure your account is running as smoothly as possible. We sincerely appreciate our partnership and are here to resolve any issues you have!
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Chad H.
Posted Apr 3, 2023
For us
For us, our script is our primary concern. We have had to redo our script several times in order to achieve results. When we redo scripts we are told to put in a ticket, however, it is much easier to explain our needs over the phone directly to a live person who may be able to help us formulate it so it works for all parties. I have been in contact with someone directly, once, and it was very helpful. I would like more follow-up such as a phone call to see how the new script is working or even to understand our needs more. I feel like the drive is to handle everything online or through a ticket, but at least for our situation it requires a better understanding which is why direct communication matters so much. We work as a "middle man" and if problems keep reoccurring our clients will demand that we cancel AnswerFirst service and we definitely don't want that.
Response from AnswerFirst· Apr 3, 2023
Hi Chad, thank you for taking the time to leave us this review. We appreciate the feedback you have provided here. We do see that you were working with Cortney from AnswerFirst on the last update that was done for you on March 20. In her response to the ticket, it appears as though you had a conversation, the script was updated, and there was one piece of information that may have been remaining. In her notes, she explains that you sent her an email stating to hold off. That is the last communication we can see. We will definitely have someone from our Customer Service Department reach out to you to make sure everything that you needed to discuss has been addressed. You should expect a call from them soon. We appreciate your excellent feedback and our partnership!
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Gary
Posted Jan 21, 2023
price of service when I don't even get…
price of service when I don't even get a call
Response from AnswerFirst· Jan 22, 2023
Hi Gary, Thank you for letting us know that there is an issue with your account. I would love to schedule a call with you to discuss your account and ways that we can possibly assist you. I will email you directly so that we can schedule a call. I want to make sure that I fully understand the issue and discuss your account. We sincerely appreciate your feedback.
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