CalmerryReviews of calmerry.com

As a therapist working with Calmerry, I’ve really appreciated the opportunity to meet and support clients from different backgrounds and life experiences. Online therapy offers a great deal of flexibility, both for clients and therapists, and I value being able to provide support in a way that is accessible and convenient. It has been a meaningful experience to be part of my clients’ therapeutic journeys.

I've been working with Calmerry for quite some time, and it has been a very positive experience. The team has always been supportive, responsive, and professional. As a therapist, I appreciate that they not only provide feedback when improvements are needed, but they also take the time to recognize good work. Feeling appreciated and supported makes a real difference. I've been able to build long-term therapeutic relationships with clients and continue growing professionally while working with the platform. I'm grateful for the opportunities Calmerry has provided and would absolutely recommend it to other therapists looking for a supportive and professional environment.

Originally expected to use only a few sessions honestly, but found the support helpful enough to continue for several months. My therapist helped me recognize unhealthy thought patterns and approach everyday challenges in a healthier way. Looking back, I'm satisfied with the progress, though overall experience felt fairly standard.

I would give 0 stars if I could. I started a subscription with Calmerry, but I was able to get a different service approved on my insurance before they were able to assign a counselor. When I went to cancel my subscription, it turns out, you cannot just cancel- you must "request to cancel" which opens a ticket with the support team. I asked the support team to cancel my subscription and provide a refund as I did not ultimately use the service, and after one middling reply requesting that I detail my experience with the platform, support ghosted me and never replied back. Only after I attempted to cancel did they suddenly find a counselor for me, I suspect because, according to their email, "Don't worry, your subscription only activates at the moment you start talking with your counselor." My best guess is they assumed I would immediately message the counselor so they could claim I used their service. I have not. Not only was I not allowed to get a refund, they also refused to cancel my subscription and instead the agent disappeared and never replied again. I don't know how well the services through this platform are, but I don't care- they will hold your card hostage and try to ignore you into a perpetual $200 monthly subscription with no real option to cancel. Save your money. hilariously, the support window says "Ask us anything. We're online 24/7" yet after 3PM EST their "The team will be back" automated message changed from "Under 2 hours" to "🕒 Tomorrow" furthermore, on their contact page they claim: " Our Calmerry support team is always ready to help: Monday – Sunday 7:00 AM – 11:00 PM (EST) " The whole website is littered with lies, it seems. Perhaps whomever manages the site did not understand the meaning of "24/7." It is possible to find a support number on their contacts page as well, "Support line: +1 (844) 740-2144 | toll-free " however no matter when you call, you receive an automated message that claims it will forward you to an agent, and after pretending to ring for about 10 seconds, it hangs up and says "no agents are available, we'll get back to you later." They dont take any information, let you record a voicemail, and of course they never call back. I will be contacting my bank to have their charges cancelled and charged back, and further charges blocked unless they rectify this. If this isn't legally a scam, it is as close as it can legally get to being a scam.

They took $250 out of my account immediately. My counselor never showed for the first 4 appointments and she cancelled the 5th and they CHARGED ME! I never spoke to anyone (other than messaging with the counselor for her to reschedule). I’ve asked for my money back and they said NO! Saying cause I messaged with the counselor it’ll cost me $180 and they’ll refund the rest. When emailing with them on how do they justify this, they replied it’s policy!…that was months ago and still nothing. I wish I had read all the other reviews with similar comments!

I get real help on Calmerry with my current therapist. It wasn’t easy to find the right therapist, and the first one wasn’t an option, so support helped me to switch therapists, and it’s a pleasure now to work with her.

UPDATE: After posting my review and finally getting someone at the support level to give me management’s email address, my refund was issued within 48 hours. I have been asked to reconsider leaving such a negative review by management - since the issue has been resolved in my favor. Upon reflection, I’ve decided to leave it at 1 star but will remove the title of “TERRIBLE”. While I appreciate that someone finally helped me, it took me contacting customer service almost daily for 3 weeks, and basically demanding to speak to a manager which is not really a good sign if I am being honest. I work in customer service myself and have for a long time and know that their job is incredibly hard but the level of deflection used in my situation was pretty insulting and left me wondering how often they deflect instead of solve issues. The idea of having therapy available in this way potentially could be really amazing for many people but I have a few suggestions. 1. DO BETTER when contracting therapists. The people I came in contact with were clearly doing this as a side hustle and didn’t really seem to give 2 sh*ts about my mental health. 2. Consider weekly payment options. Especially as an introduction to the service… this service is expensive. 3. If offering text based therapy, I would consider either lowering the cost of that service or requiring therapists to engage with more than 1 or 2 messages a week, and not with just one sentence. The fact that HIPPA prevents any monitoring of conversations creates quite a loophole for bad counseling. 4. Don’t drag out your customer service response. I was able to speak with several “support"agents regularly — but no one was actually at a level of being able to resolve the issue. That is really unacceptable, and honestly seems like a very deliberate thing. From my perspective, it felt like you were just hoping I would eventually give up. Below is the original review: I’ve been waiting 20 days to speak to a manager about getting a refund - being dragged through (canned) response after canned response for days. My therapist admitted he wasn’t even paying attention to what I wrote because he was dehydrated from hiking all day. I’ve sent a screenshot of the conversation to Management and still no answer, this company is irresponsible and terrible.

Traditional therapy was too expensive and time-consuming, but Calmerry fits my budget and my schedule. I love that I can message my therapist anytime and do video sessions when I need more support. The platform is easy to use, and the self-help tools are a great bonus. Would 100% recommend!