CalmerryReviews of calmerry.com

Today four months after my original complaint to Calmerry refunds are finally being issued. Needless to say that this has been a very frustrating experience. I was not the one who was receiving therapy. I can only imagine if I was having to deal with this issue. I reviewed Calmerry in October of 2024-My son's therapist met with him a time or two, and then said she was ill. She spoke to him once again for 20 minutes or so, then ghosted him. He reached out to her for a month and a half-- that we paid for. No response. I contacted Calmerry, explained the situation - and they gave me the royal run around. They finally responded to my review and said they would credit my credit card. It took four months and me harassing them, but they finally did.

I will give this service no stars, but 1 is the minimum to share this experience. First off all, I got no response from my therapist within the "trial 7 days for refund" they offer. Secondly, when I brought this up to customer service asking for a refund, they refused because they would not look into my chats with my therapist for proof even with my permission. So for 14 days of my service (7 of which had no service from a therapist, and after that only 5 short messages worth of "support"), they charged me for the full month. Thirdly, customer service took over 7 days to respond to each of my messages. This is such a disgrace of a company to be in the mental health field. They are not supportive when people are in fragile states, they turn the blame onto those seeking help, and do not take responsibility for their poorly run company. I left them after day 14 and will never go back.

Wish I could give negative stars. Signed up, but never used the service once. It just wasn’t for me talking online. Kept my money though. All of it. $600 for not one conversation. Seems a bit off. Do yourself a favor and get the heck away from this company. Thanks for nothing.

Calmerry helped me understand and work through my problems. My therapist was very sensitive and easy to talk to.

Great counselor, easy to use.

This company doesn’t care about anything by money. I had such a frustrating experience trying to use the app from the very start. It got to the point that it was no longer usable. Didn’t get one day that there wasn’t issues with the app and now they are unwilling to refund. I was legitimately robbed. I received zero therapy and they kept my money. Do NOT use this company!!

I have had the worst experience with this company! I started out with a counselor that didn’t communicate or respond at all. Then got matched with a new one that seemed like she was gonna be a good match but then the app completely shut down. All my messages were just a black screen. I reached out to the company to try to get things fixed because they did an update on the app that went terribly wrongs. It stayed that black screen for days with no help from the company. They then just misunderstood my frustration and canceled my subscription but never gave my money back. I’m still fighting to get over $200 back from this terrible company. Therapy turned into a nightmare and I’m even more stressed now. They claim they refunded me but I called my bank multiple times over the last month and my bank says nothing shows from their company. Update: the update the claim is not completely true. I didn’t get a full refund until yesterday. I was reached out to by Nick and he was amazing. He actually seemed to care about the terrible situation that happened and got me a refund. It did take 2 months to get it though and lots of cold messages from non caring customer service.

I've made a commitment this year to become the better me. And, as part of that commitment, I decided to try out therapy for the first time. Honestly? I am a bit skeptical when people online talk about something so much, always feels like it's just hype and too good to be true. But therapy, and calmery specificaly, exceeded all my expectations! It's very fun and simple to use, I can chat and zoom with my therapist and there are also a lot of things I can do between the sessions! The way to track progress is a fun thing, almost like Duolingo streaks lol! I don't have much to compare to, but Calmery has been a great and easy experience for a newcomer into therapy.