CatbirdReviews of catbirdnyc.com

I had been eyeing the Sylvie tourmaline studs for a while because they're so unique, and I like snake designs (but not the squiggle snakes one that are everywhere). I ordered a matching pair of them, but only one was delivered to me — I think there was some confusion about the packing slip because they're sold as singles. Customer service has been very prompt in making things right, so while I docked a star for the boxing-up mistake, I'm happy with the resolution and the attentiveness of the customer service representative.

Their "14k gold" jewelry tarnishes. It is magnetic. It tangles ridiculously easy. It bends out of shape. It becomes discolored. It turns my skin green. They are liars.

Had fantastic customer service after purchasing a ring online from Catbird. Super helpful, responsive, and proactive. Love my ring -- excellent quality of materials and workmanship.

I waited to order the black and white cookie charm. It was out of stock for a long time. When it finally became available I ordered quickly. I had a hard time waiting to receive it. When it arrived and I opened the box I was shocked!! It was extremely small. It is not represented well at all on the website. I returned it right away very disappointed

Passive aggressive customer service. Ridiculously small jewellery. Overpriced.

I have never been more disappointed in an online store’s experience. I purchased 2 solid gold pieces for my fiancee from this store as our wedding gift. I was told during purchase by the agent online that my purchase would qualify for exchange or refund should anything go wrong. I spent ages looking online for a brand and chose this one for MY WEDDING GIFT. Unfortunately the piece I chose did not fit my fiancee and was not her style. I immediately reached out to catbird to initiate the exchange or even credit online. I was told there is no exchanges for international purchases and that their policy is online. It’s buried in a page at the bottom and again - during my extensive discussion with an EMPLOYEE of your business, I expressed that I lived in Canada and was told I could return. During the excitement, of course I assumed the word of an employee was correct. I spent over $800 and couldn’t reach customer service for ages over email until one of their chat agents finally answered me and gave me a “sorry the agent was incorrect but we can’t take it back.” Are you serious? So now we’re stuck with your absolutely overpriced marked up online jewelry that was put into a box messily with no proper wrapping and that doesn’t fit. And you can’t honour what your employee that represents your store said to a customer. I was again, ready to buy more pieces and would have happily just taken a credit. Absolutely unethical company that just shills their product and is extremely overpriced for what they are after talking to numerous other people after the fact. I will never be purchasing here again and would highly advise anyone from doing so. Thanks for ruining my wedding gift that I saved up for. She has to act like she likes it now because of your own company’s unethical practices. When you respond to this and say that your policy is on your site and the same BS about pieces getting lost in customs potentially, please spare me - numerous proper companies around the world do international exchanges and stand by the mistake of an employee that was the direct reason someone purchased your product. Not Catbird though because greed is what matters.

Lækker butik, lækre smykker og super flink og hurtig betjening både i fysisk butik og i webshoppen. Kunne godt tænke mig at deres Exchange rate fra us dollar til dk kroner var lidt tættere på det rigtige beløb. Den er meget i butikkens favør.

Terrible experience, order items on a promotional offer, two rings and two braclets for 85.00.. received the two rings, cheap, thin as wire… contacted customer service, said was on back order, waited weeks, now customer service says my order was only for the rings, which are not even close to a value of $85.00 plus S/H.. Would not advise anyone to purchase their poor quality jewelry.